Strategic Learning Partner

Capital One; Deerfield (IL); Hybrid; USD 122,000 - 153,000; Full time

Job summary

Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. The ideal candidate translates business objectives into learning solutions, partnering with stakeholders to drive performance in a hybrid environment.

The role emphasizes strategic learning, program management, and data-driven decision making to deliver measurable

Qualifications

• Experience educating, onboarding, or supporting operations roles.
• Experience partnering with key stakeholders to identify strategic opportunities and define new initiatives for business impact.
• Excellent written and verbal communication with the ability to influence stakeholders at all levels.
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment.
• High level of initiative, ownership, business acumen and a customer-centric mindset.
• Demonstrated success collaborating with Learning & Knowledge professionals to drive efficiencies and share best practices.
• Ability to apply expertise in adult learning to shape learning strategy and products.

Responsibilities

• Collaborate with business partners to define and execute the strategic learning agenda.
• Translate strategic objectives into impactful learning and knowledge solutions.
• Manage learning program lifecycles, including scope, timelines and budget.
• Use data to measure impact and drive continuous improvement.
• Build strong stakeholder relationships and influence learning outcomes across teams.

Skills

Client facing consulting

Learning strategy

Stakeholder management

Project management

Change management

Communication

Data-driven decisions

Business acumen

Adult learning theory

Education

Bachelor's degree

High School Diploma

Job description

Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. The ideal candidate translates business objectives into learning solutions, partnering with stakeholders to drive performance in a hybrid environment.

The role emphasizes strategic learning, program management, and data-driven decision making to deliver measurable