Hybrid Strategic Learning & Knowledge Manager

Capital One; McLean (VA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Capital One is seeking a Manager - Strategic Learning & Knowledge Consultant (Hybrid) to translate business objectives into impactful learning and knowledge solutions. You will partner with leaders across the Cards Shared Services to define and execute a strategic learning agenda that drives performance and outcomes.

The role requires collaborating in a matrixed environment, managing projects, and leveraging data to improve learning content and delivery for frontline agents and leaders.

Qualifications

• Experience educating, onboarding, or supporting operations roles.
• Experience partnering with stakeholders to drive strategic initiatives.
• Strong written and verbal communication with ability to influence.
• Ability to manage ambiguity and work in a matrixed environment.
• Customer-centric mindset and business acumen.
• Experience applying adult learning to learning strategy.
• Project management experience.

Responsibilities

• Translate strategic business objectives into learning and knowledge solutions.
• Partner with stakeholders to co-create learning agendas and programs.
• Manage project scope, timelines, and budgets for learning initiatives.
• Measure outcomes with defined success metrics aligned to KPIs.

Skills

Strategic thinking

Stakeholder management

Learning strategy

Communication skills

Project management

Adult learning principles

Education

Bachelor's degree

High School Diploma / GED

Job description

Capital One is seeking a Manager - Strategic Learning & Knowledge Consultant (Hybrid) to translate business objectives into impactful learning and knowledge solutions. You will partner with leaders across the Cards Shared Services to define and execute a strategic learning agenda that drives performance and outcomes.

The role requires collaborating in a matrixed environment, managing projects, and leveraging data to improve learning content and delivery for frontline agents and leaders.