Strategic Learning & Knowledge Architect

Capital One; Richmond (VA); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One’s Card Shared Services Learning & Knowledge (L&K) team seeks a Learning & Knowledge Consultant. The role translates business objectives into impactful learning solutions, partners with Ops leaders, and manages learning initiatives end-to-end.

The hybrid role supports in-office collaboration and remote work, requiring strong stakeholder relationship skills and a customer-centric mindset. The ideal candidate has experience in learning strategy, consulting, and project management, with

Qualifications

• Experience educating, onboarding, or supporting operations roles.
• Experience partnering with key stakeholders to identify strategic opportunities.
• Ability to communicate effectively at all levels.
• Ability to manage ambiguity and lead through change.

Responsibilities

• Translate strategic business objectives into learning and knowledge solutions.
• Partner with leaders to co-create strategic learning agendas.
• Manage projects, timelines, and budgets for learning initiatives.
• Drive data-driven decisions to improve performance outcomes.

Skills

Client facing

Stakeholder mgmt

Learning strategy

Project management

Problem solving

Education

Bachelor's degree

Job description

Capital One’s Card Shared Services Learning & Knowledge (L&K) team seeks a Learning & Knowledge Consultant. The role translates business objectives into impactful learning solutions, partners with Ops leaders, and manages learning initiatives end-to-end.

The hybrid role supports in-office collaboration and remote work, requiring strong stakeholder relationship skills and a customer-centric mindset. The ideal candidate has experience in learning strategy, consulting, and project management, with