Strategic Learning & Knowledge Leader

Capital One Group; McLean (VA); Hybrid; USD 134,000 - 153,000; Full time

Job summary

Capital One is seeking a Manager - Strategic Learning & Knowledge Consultant (Hybrid) to translate business objectives into impactful learning solutions. The role partners with operations leaders and key stakeholders to drive the annual strategic learning agenda, manage projects, and deliver learner-centered programs across a matrix organization.

The position integrates data-driven insights to improve agent performance and business outcomes.

Qualifications

• Experience in client-facing consulting.
• Experience in learning or knowledge management.
• Experience in project management.
• Experience in learning and knowledge strategy.

Responsibilities

• Act as strategic learning partner to co-create annual learning agenda with key stakeholders.
• Manage learning projects with defined scope, timelines and budget, mitigating risks.
• Collaborate across matrixed teams to align solutions with performance drivers and KPIs.
• Communicate with clarity to senior and technical audiences; influence leadership and stakeholders.
• Apply adult learning principles to shape strategies and products and drive adoption.

Skills

Client facing

Learning strategy

Project management

Stakeholder influence

Change management

Education

Bachelor's degree

High School Diploma

GED

Job description

Capital One is seeking a Manager - Strategic Learning & Knowledge Consultant (Hybrid) to translate business objectives into impactful learning solutions. The role partners with operations leaders and key stakeholders to drive the annual strategic learning agenda, manage projects, and deliver learner-centered programs across a matrix organization.

The position integrates data-driven insights to improve agent performance and business outcomes.