Strategic Leader, Property Operations Transformation
FirstService Residential
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Benefits offered by this job
Job summary
FirstService Residential seeks a Senior Manager, Property Operations Transformation to lead the design of a standardized, scalable property operations model across markets. You will partner with Product, Technology, Data and Training to translate operating requirements into enterprise standards and system needs.
You bring deep community association management and property operations experience, guiding go-live, adoption and continuous improvement while maintaining governance and performance
Qualifications
- Seven or more years of progressive community association management or property operations experience.
- Three+ years in a senior operational leadership, regional leadership or transformation capacity.
- Experience with governance, boards, vendor/workflow management and property-management tech.
- Credentials such as CMCA/AMS/PCAM preferred where applicable.
Responsibilities
- Lead discovery and future-state design across work order management, violations, architectural changes, resident communications and vendor workflows.
- Define enterprise standards, decision rights and operating requirements while preserving necessary variations.
- Serve as principal Property Operations SME and liaison for the transformation team.
- Own UAT strategy, test scenarios and sign-off on functional requirements.
- Support go-live and post-go-live optimization, prioritizing defects and workflow refinements.
Skills
Education
Tools
Job description
FirstService Residential seeks a Senior Manager, Property Operations Transformation to lead the design of a standardized, scalable property operations model across markets. You will partner with Product, Technology, Data and Training to translate operating requirements into enterprise standards and system needs.
You bring deep community association management and property operations experience, guiding go-live, adoption and continuous improvement while maintaining governance and performance
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