Strategic Leader, Property Operations Transformation

FirstService Residential

Plantation (FL)

On-site

USD 150,000 - 190,000

Full time

5 days ago
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Benefits offered by this job

Comprehensive benefits
Paid holidays
401k with company match

Job summary

FirstService Residential seeks a Senior Manager, Property Operations Transformation to lead the design of a standardized, scalable property operations model across markets. You will partner with Product, Technology, Data and Training to translate operating requirements into enterprise standards and system needs.

You bring deep community association management and property operations experience, guiding go-live, adoption and continuous improvement while maintaining governance and performance

Qualifications

  • Seven or more years of progressive community association management or property operations experience.
  • Three+ years in a senior operational leadership, regional leadership or transformation capacity.
  • Experience with governance, boards, vendor/workflow management and property-management tech.
  • Credentials such as CMCA/AMS/PCAM preferred where applicable.

Responsibilities

  • Lead discovery and future-state design across work order management, violations, architectural changes, resident communications and vendor workflows.
  • Define enterprise standards, decision rights and operating requirements while preserving necessary variations.
  • Serve as principal Property Operations SME and liaison for the transformation team.
  • Own UAT strategy, test scenarios and sign-off on functional requirements.
  • Support go-live and post-go-live optimization, prioritizing defects and workflow refinements.

Skills

Community association mgmt
Leadership
Process improvement
Enterprise transformation
Property operations
UAT experience
Governance

Education

Bachelor's degree in business/operations/leadership

Tools

Property-management software
Enterprise platforms
Governance tools

Job description

FirstService Residential seeks a Senior Manager, Property Operations Transformation to lead the design of a standardized, scalable property operations model across markets. You will partner with Product, Technology, Data and Training to translate operating requirements into enterprise standards and system needs.

You bring deep community association management and property operations experience, guiding go-live, adoption and continuous improvement while maintaining governance and performance

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