Senior Property Operations Transformation Lead

FirstService Residential; Town of Florida (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Time off benefits

Paid holidays

401k with company match

Job summary

FirstService Residential seeks a Senior Manager, Property Operations Transformation to lead the design of a standardized, scalable property operations model across multiple communities and markets. You will align enterprise standards with product, technology, data and market leadership to drive adoption and continuous improvement.

The role requires extensive experience in community association management and operations, with a proven track record in enterprise transformation, governance and UAT,

Qualifications

• Seven+ years of progressive community association management or property operations experience.
• Three+ years in a senior operational leadership, regional leadership, process-improvement or enterprise-transformation capacity.
• Demonstrated experience with community association governance, board relationships, operational controls, vendor and service workflows, resident-facing processes and property-management technology.
• Experience leading enterprise platform implementations, operating-model design, business requirements, UAT and adoption preferred.
• Industry credentials such as CMCA, AMS or PCAM are preferred where applicable.

Responsibilities

• Lead discovery and future-state design across work order management, violations, architectural modifications, resident communications, inspections, vendor workflows, board and management reporting, and related operating practices.
• Define enterprise standards, decision rights, process boundaries and operating requirements while preserving only those variations required by law, regulation or materially different service models.
• Serve as the principal Property Operations subject matter expert and senior functional liaison for the transformation team.
• Make or recommend functional decisions within established governance and elevate enterprise tradeoffs to the SVP, Operational Transformation.
• Own Property Operations UAT strategy, business scenarios, acceptance criteria and functional sign-off recommendations.

Skills

Leadership

Enterprise transformation

Stakeholder management

UAT & adoption

Governance

Education

Bachelor’s degree in business/operations

CMCA/AMS/PCAM preferred

Tools

Property-management tech

Platform implementations

Job description

FirstService Residential seeks a Senior Manager, Property Operations Transformation to lead the design of a standardized, scalable property operations model across multiple communities and markets. You will align enterprise standards with product, technology, data and market leadership to drive adoption and continuous improvement.

The role requires extensive experience in community association management and operations, with a proven track record in enterprise transformation, governance and UAT,