Property Operations Transformation Lead

FirstService Residential; Irvine (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Paid time off

Paid holidays

401k with company match

Job summary

FirstService Residential in Irvine, CA seeks a Senior Manager, Property Operations Transformation to lead design and validation of a standardized, scalable property operations model across diverse communities and markets. You will translate real-world operating requirements into enterprise standards and system needs.

You will serve as the principal operational decision partner across product, technology and data, guiding go-live and post-go-live optimization while reducing administrative burden.

Qualifications

• Seven or more years of progressive community association management or property operations experience.
• Experience in senior operational leadership across multiple communities or markets.
• Strong ability to translate operating requirements into enterprise standards.
• Experience with enterprise platform implementations and operating-model design.
• Professional credentials such as CMCA/AMS/PCAM are preferred where applicable.

Responsibilities

• Lead discovery and future-state design across work order management, violations, architectural modifications, resident communications, inspections, vendor workflows, board and management reporting, and related operating practices.
• Define enterprise standards, decision rights, process boundaries and operating requirements while preserving only those variations required by law, regulation or materially different service models.
• Serve as the principal Property Operations subject matter expert and senior functional liaison for the transformation team.
• Make or recommend functional decisions within established governance and elevate enterprise tradeoffs to the SVP, Operational Transformation.
• Support go-live and post-go-live optimization by prioritizing functional defects, workflow refinements and opportunities to reduce administrative burden.

Skills

Leadership

Enterprise transformation

Operational governance

Stakeholder management

UAT & adoption

Education

Bachelor’s degree in business/operations/related field

CMCA/AMS/PCAM credentials preferred

Job description

FirstService Residential in Irvine, CA seeks a Senior Manager, Property Operations Transformation to lead design and validation of a standardized, scalable property operations model across diverse communities and markets. You will translate real-world operating requirements into enterprise standards and system needs.

You will serve as the principal operational decision partner across product, technology and data, guiding go-live and post-go-live optimization while reducing administrative burden.