Strategic Leader, Benefits, LOA & ADA Operations

Takeda Pharmaceutical Co.; Exton (PA); On-site; USD 137,000 - 215,000; Full time

Job summary

Takeda is seeking a US Senior Manager, Benefits & LOA/ADA Operations to lead the end-to-end administration of U.S. benefits, retirement and pension, leave of absence, and ADA accommodation programs for about 22,000 employees and their families.

You will manage a team of five specialists and analysts, ensuring compliant, accurate delivery and data quality. You will partner across Total Rewards, Payroll, HR technology, Employee Relations, Legal, and People Solutions to drive process improvements,

Qualifications

• 8–10 years of U.S. benefits experience including retirement, pension, LOA, and ADA programs.
• Experience leading benefits operations for a large employer in a matrixed environment with strong people-management and coaching.
• Solid knowledge of ERISA, COBRA, HIPAA, FMLA, and ADA requirements.
• Experience with retirement/pension administration, funding, reconciliations, audits, regulatory filings, and vendor oversight.
• Strong analytical and process-improvement skills with large data sets and advanced Excel (pivot tables, VLOOKUP).
• Experience with HR/payroll/case-management tech (Workday/Oracle Cloud, ADP Vantage, ServiceNow).
• Excellent written and verbal communication, organization, time management, customer service, cross-functional collaboration, and project management skills.

Responsibilities

• Lead, coach, and develop a team of five Benefits and LOA/ADA specialists and analysts.
• Oversee end-to-end U.S. benefits operations (health, welfare, retirement, LOA, ADA).
• Oversee retirement plan funding (~$12M weekly for 401(k) and ~$130M annually for SERP).
• Oversee pension administration: eligibility, data, funding, reconciliations, audits, regulatory filings, vendor performance.
• Lead LOA and ADA case operations: intake, determinations, extensions, return-to-work, closure, escalation.
• Partner with Total Rewards, Payroll, HR technology, Employee Relations, Legal, and others to ensure compliant administration and accurate deductions.
• Manage vendor relationships, SLAs, metrics, and continuous improvement.
• Define dashboards and KPI for volume, aging, cycle time, quality, and escalation trends.
• Drive standardization, automation, audits, data quality improvements, and a roadmap across benefits operations.
• Ensure clear, timely employee and manager support throughout benefits, leave, accommodation, and return-to-work processes.

Skills

People management

Process improvement

Data analysis

Excel (Pivot/VLOOKUP)

Benefits administration

HRIS/Payroll/Case systems

Education

College degree

High school diploma required

Tools

Workday

Oracle Cloud

ADP Vantage

ServiceNow

Job description

Takeda is seeking a US Senior Manager, Benefits & LOA/ADA Operations to lead the end-to-end administration of U.S. benefits, retirement and pension, leave of absence, and ADA accommodation programs for about 22,000 employees and their families.

You will manage a team of five specialists and analysts, ensuring compliant, accurate delivery and data quality. You will partner across Total Rewards, Payroll, HR technology, Employee Relations, Legal, and People Solutions to drive process improvements,