US Senior Manager, Benefits & LOA ADA Operations

Takeda Pharmaceutical Co.; Exton (PA); Sur place; USD 137 000 - 215 000; Plein temps

Résumé du poste

Takeda is seeking a US Senior Manager, Benefits & LOA/ADA Operations to lead the end-to-end administration of U.S. benefits, retirement and pension, leave of absence, and ADA accommodation programs for about 22,000 employees and their families.

You will manage a team of five specialists and analysts, ensuring compliant, accurate delivery and data quality. You will partner across Total Rewards, Payroll, HR technology, Employee Relations, Legal, and People Solutions to drive process improvements,

Qualifications

• 8–10 years of U.S. benefits experience including retirement, pension, LOA, and ADA programs.
• Experience leading benefits operations for a large employer in a matrixed environment with strong people-management and coaching.
• Solid knowledge of ERISA, COBRA, HIPAA, FMLA, and ADA requirements.
• Experience with retirement/pension administration, funding, reconciliations, audits, regulatory filings, and vendor oversight.
• Strong analytical and process-improvement skills with large data sets and advanced Excel (pivot tables, VLOOKUP).
• Experience with HR/payroll/case-management tech (Workday/Oracle Cloud, ADP Vantage, ServiceNow).
• Excellent written and verbal communication, organization, time management, customer service, cross-functional collaboration, and project management skills.

Responsabilités

• Lead, coach, and develop a team of five Benefits and LOA/ADA specialists and analysts.
• Oversee end-to-end U.S. benefits operations (health, welfare, retirement, LOA, ADA).
• Oversee retirement plan funding (~$12M weekly for 401(k) and ~$130M annually for SERP).
• Oversee pension administration: eligibility, data, funding, reconciliations, audits, regulatory filings, vendor performance.
• Lead LOA and ADA case operations: intake, determinations, extensions, return-to-work, closure, escalation.
• Partner with Total Rewards, Payroll, HR technology, Employee Relations, Legal, and others to ensure compliant administration and accurate deductions.
• Manage vendor relationships, SLAs, metrics, and continuous improvement.
• Define dashboards and KPI for volume, aging, cycle time, quality, and escalation trends.
• Drive standardization, automation, audits, data quality improvements, and a roadmap across benefits operations.
• Ensure clear, timely employee and manager support throughout benefits, leave, accommodation, and return-to-work processes.

Connaissances

People management

Process improvement

Data analysis

Excel (Pivot/VLOOKUP)

Benefits administration

HRIS/Payroll/Case systems

Formation

College degree

High school diploma required

Outils

Workday

Oracle Cloud

ADP Vantage

ServiceNow

Description du poste

About the role

As the US Senior Manager, Benefits & LOA/ADA Operations, you will lead the end-to-end administration of U.S. benefits, retirement and pension, leave of absence, and workplace accommodation programs supporting approximately 22,000 employees and their families.

You will manage a team of five specialists and analysts, oversee critical retirement plan funding and vendor performance, and partner across Total Rewards, Payroll, HR technology, Employee Relations, Legal, and People Solutions.

This role is focused on compliant, accurate, and employee-centered delivery, with a strong emphasis on process improvement, data quality, operational consistency, and an exceptional people experience.

• Lead, coach, and develop a team of five Benefits and LOA/ADA specialists and analysts, building clear accountability, cross-training, and strong service delivery.
• Manage U.S. benefits operations end to end, including health and welfare, retirement, pension, leave of absence, and ADA accommodation programs.
• Oversee critical retirement plan funding, including approximately $12 million weekly for the 401(k) plan and approximately $130 million annually for the Supplemental Executive Retirement Plan.
• Oversee pension administration, including eligibility and participant data, benefit calculations, funding, reconciliations, audits, regulatory filings, vendor performance, and escalated participant issues.
• Lead daily LOA and ADA case operations, including intake, determinations, extensions, recertifications, return-to-work activities, case closure, ownership, handoffs, and escalation pathways.
• Partner with Total Rewards, Payroll, Employee Relations, Legal, People Experience Partners, Regional Leads, HCM, and DD&T to support compliant administration, accurate deductions and funding, reliable data interfaces, and timely case decisions.
• Manage vendor relationships and service performance through stewardship meetings, service‑level expectations, metrics, issue resolution, and continuous improvement plans.
• Define and monitor operational dashboards and key performance indicators for case volume, aging, cycle time, quality, service levels, return‑to‑work outcomes, and escalation trends.
• Drive process standardization, automation, documentation, audits, system testing, data quality improvements, and a prioritized improvement roadmap across benefits, retirement, pension, LOA, and ADA operations.
• Ensure employees and managers receive clear, timely, and consistent support and communications throughout benefits, leave, accommodation, and return‑to‑work processes.

What you bring to Takeda

• College degree and 8-10 years of U.S. benefits experience, including retirement, pension, leave of absence, and ADA programs; a high school diploma is required.
• Experience leading benefits operations for a large employer in a complex, matrixed environment, with strong people‑management, coaching, and team‑development capability.
• Strong knowledge of employee benefit plan administration and applicable requirements, including ERISA, COBRA, HIPAA, FMLA, and ADA.
• Experience with retirement and pension plan administration, funding, reconciliations, audits, regulatory requirements, and vendor oversight.
• Strong analytical and process‑improvement skills, including experience working with large data sets and intermediate Excel capability such as pivot tables and VLOOKUP.
• Experience with HR, payroll, and case‑management technology such as Workday or Oracle Cloud, ADP Vantage or a comparable payroll solution, and ServiceNow or a comparable case‑management platform.
• Excellent written and verbal communication, organization, time management, customer service, cross‑functional collaboration, and project‑management skills.

More about us

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best‑in‑class patient support programs. Takeda is a patient‑focused company that will inspire and empower you to grow through life‑changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location: Exton, PA

U.S. Base Salary Range: $137,000.00 - $215,270.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Exton, PA

Job Details

Worker Type Employee

Worker Sub‑Type Regular

Time Type Full time

Job Exempt Yes

Takeda is an equal opportunity employer.