Strategic Lead, Last Mile Operations & Growth

RXO, Inc.; Newark (NJ); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (holidays and PTO)

401(k) retirement plan with company‑m̀

Health insurance

Tuition reimbursement

Commuter Spending Account

Employee Assistance Program (EAP)

Job summary

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to oversee home delivery services for multiple clients and field operations. You will maintain positive relationships with customers, location managers, and operators while driving customer satisfaction and operational excellence.

The role requires a Bachelor’s degree or equivalent, 5 years of operations experience, and strong MS Office skills. You’ll lead a team, supervise contract drivers, and collaborate with national sales to grow

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with specified contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff effectively; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

Leadership

Staff management

Analytical skills

Time management

P&L experience

Education

Bachelor’s degree or equivalent related work or military experience

Tools

Microsoft Office (PowerPoint and Project)

Job description

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to oversee home delivery services for multiple clients and field operations. You will maintain positive relationships with customers, location managers, and operators while driving customer satisfaction and operational excellence.

The role requires a Bachelor’s degree or equivalent, 5 years of operations experience, and strong MS Office skills. You’ll lead a team, supervise contract drivers, and collaborate with national sales to grow