Senior Last Mile Operations Leader — Driving Delivery Excellence

RXO, Inc.; Buda (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to oversee home delivery services for multiple clients and strengthen relationships with customers, location managers, and operators.

You will drive positive customer satisfaction while guiding field operations and ensuring contract metric compliance. Ideal candidates have a Bachelor’s degree, 5 years of operations experience, and proficiency with Microsoft Office (PowerPoint and Project).

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with specified contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff effectively; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

Leadership

Staff supervision

P&L management

Analytical skills

Communication

Operations

Education

Bachelor's degree

Tools

Microsoft Office

PowerPoint

Microsoft Project

Job description

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to oversee home delivery services for multiple clients and strengthen relationships with customers, location managers, and operators.

You will drive positive customer satisfaction while guiding field operations and ensuring contract metric compliance. Ideal candidates have a Bachelor’s degree, 5 years of operations experience, and proficiency with Microsoft Office (PowerPoint and Project).