Strategic Lead, Debit Card Fraud Operations

Fidelity; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Fidelity seeks a Sr. Manager, Fraud (Debit Card) Operations to shape the operational foundation for new fraud detection capabilities and strengthen existing processes across GFDO.

You will lead policy creation, procedures, playbooks, and readiness documentation, collaborating across functions to ensure operational requirements and risk considerations are embedded in the future-state model.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Knowledge of Debit Card industry/ regulations required.
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience designing or documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross-functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA 7/63 required.
• Supervisory 9/10 or 24 needed within 6 months.
• Openness to future direct reports as the organization evolves.

Responsibilities

• Lead development of policies, procedures, playbooks, and readiness documentation.
• Represent GFDO across cross-functional planning calls and design sessions.
• Support Fidelity's transition toward in-house debit card fraud detection.
• Translate strategic goals into practical workflows and documentation.
• Influence decisions across various business partners.

Skills

Knowledge of Debit Card industry/Regu­

Fraud detection operations

Fraud risk management

Understanding of fraud schemes

Workflow/process documentation

Written and verbal communication

Cross-functional leadership

Project management

FINRA 7/63

Supervisory 9/10 or 24

Openness to future direct reports

Education

Bachelor's degree in business, analytics, finance, or related field or equivalent work experience

Job description

Fidelity seeks a Sr. Manager, Fraud (Debit Card) Operations to shape the operational foundation for new fraud detection capabilities and strengthen existing processes across GFDO.

You will lead policy creation, procedures, playbooks, and readiness documentation, collaborating across functions to ensure operational requirements and risk considerations are embedded in the future-state model.