Engagement Manager - Fraud Strategy

EXL; Jersey City (NJ); Hybrid; USD 140,000 - 200,000; Full time

Job summary

EXL in Jersey City, NJ is seeking an 8+ year expert in Debit Card Fraud Strategy to own end-to-end fraud monitoring and strategy development for a US-based client. The role emphasizes real-time decisioning and post-authorization controls to minimize losses while maintaining customer experience.

You will design, optimize, and monitor fraud strategies across CP/CNP, ATM, POS, e-commerce and account takeover debit activity; build rules-based and score-based models; perform root-cause analysis and

Qualifications

• 8+ years of experience in Debit Card Fraud Strategy or Fraud Analytics.
• Strong understanding of US retail banking fraud landscape.
• Experience with authorization and post-authorization fraud strategies.

Responsibilities

• End-to-end ownership of fraud monitoring, strategy development, performance management and loss optimization across debit card transactions, with a strong focus on real-time decisioning and post-authorization fraud controls.
• Design, optimize, and monitor debit card fraud strategies across CP and CNP transactions; ATM, POS, e-commerce and account takeover-linked debit activity.
• Develop and fine-tune rules-based and score-based strategies to balance fraud losses, false positives, and customer experience.
• Drive fraud loss reduction initiatives while maintaining approval and customer satisfaction KPIs.
• Perform root-cause analysis on fraud spikes, emerging attack patterns, and vendor performance issues.
• Identify emerging fraud trends such as BIN attacks, merchant breaches, synthetic identity-linked debit misuse.

Skills

Fraud Strategy

Fraud Analytics

Real-time Decisioning

Stakeholder Communication

Tools

SQL

Python

MS Excel

Job description

Work Mode: Hybrid (Minimum 3 days/week in office)

Salary Range: $140K - $200K/Year Base plus Annual Bonus

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

We are looking for 8+ years experienced Debit Card Fraud Strategy professionals to support a US-based client. The role involves end-to-end ownership of fraud monitoring, strategy development, performance management and loss optimization across debit card transactions, with a strong focus on real-time decisioning and post-authorization fraud controls.

Required Domain Experience:

• 8+ years of hands-on experience in Debit Card Fraud Strategy or Fraud Analytics
• Strong understanding of US retail banking fraud landscape
• Experience with authorization and post-authorization fraud strategies

Fraud Strategy & Risk Management:

• Design, optimize, and monitor debit card fraud strategies across:
• Card-present (CP) and card-not-present (CNP) transactions
• ATM fraud, POS fraud, e-commerce fraud, and account takeover-linked debit activity
• Develop and fine-tune rules-based and score-based strategies to balance fraud losses, false positives, and customer experience
• Drive fraud loss reduction initiatives while maintaining approval and customer satisfaction KPIs
• Perform root-cause analysis on fraud spikes, emerging attack patterns, and vendor performance issues
• Identify emerging fraud trends such as BIN attacks, merchant breaches, synthetic identity-linked debit misuse, etc.

Technical & Analytical Skills:

• Strong proficiency in MS Excel
• Strong proficiency in SQL for large-scale data extraction
• Hands-on experience with Python for analytics