Debit Card Operations Lead – Hybrid, High Impact & SLAs

Vanguard Group; Malvern (Chester County); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking an Debit Card Operations Manager to lead day-to-day debit card portfolio performance, controls, and improvement initiatives. This role collaborates with Fraud, Risk, Compliance, and external vendors to ensure secure, compliant, and high-quality customer experiences while meeting SLAs and reducing losses.

Responsibilities include end-to-end card lifecycle management, disputes/chargebacks, and vendor coordination.

Qualifications

• 5+ years in debit/credit card operations, payments operations, or bank/fintech servicing operations.
• 2+ years managing operational workflows, processes, SLAs, and cross-functional stakeholders.
• Working knowledge of disputes/chargebacks, card transaction flows, and card lifecycle operations.
• Experience with vendors/processors and incident/problem management (RCA, corrective action plans).
• Strong analytical skills (Excel/SQL/BI tools), ability to translate data into operational actions.
• FINRA Series 7, 24, and 63 required, or the ability to obtain within department guidelines.

Responsibilities

• Own end-to-end debit card operational processes including card lifecycle, transaction processing, exceptions handling, and customer servicing oversight.
• Oversee debit card dispute operations aligned to network rules and regulatory requirements; manage third parties as needed.
• Coordinate with Fraud Strategy/Operations on monitoring, alerts, blocks, and case workflows to mitigate unauthorized activity; manage processor/network controls.
• Support vendor/processor management and drive performance through metrics, incident management, RCA, and continuous improvement plans.
• Maintain documented procedures, control checkpoints, reconciliations, and evidence artifacts for audits and regulatory compliance.
• Support automation initiatives and define business requirements, test cases, and UAT for operational enhancements.
• Lead and develop a team of card operations analysts; ensure staffing, coaching, and performance reviews.
• May provide after-hours support during major incidents or critical vendor events.

Skills

Analytical skills

Excel

SQL

BI tools

Education

FINRA Series 7, 24, and 63

Job description

Vanguard is seeking an Debit Card Operations Manager to lead day-to-day debit card portfolio performance, controls, and improvement initiatives. This role collaborates with Fraud, Risk, Compliance, and external vendors to ensure secure, compliant, and high-quality customer experiences while meeting SLAs and reducing losses.

Responsibilities include end-to-end card lifecycle management, disputes/chargebacks, and vendor coordination.