Senior Manager, Fraud (Debit Card) Operations

Fidelity; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Fidelity seeks a Sr. Manager, Fraud (Debit Card) Operations to shape the operational foundation for new fraud detection capabilities and strengthen existing processes across GFDO.

You will lead policy creation, procedures, playbooks, and readiness documentation, collaborating across functions to ensure operational requirements and risk considerations are embedded in the future-state model.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Knowledge of Debit Card industry/ regulations required.
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience designing or documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross-functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA 7/63 required.
• Supervisory 9/10 or 24 needed within 6 months.
• Openness to future direct reports as the organization evolves.

Responsibilities

• Lead development of policies, procedures, playbooks, and readiness documentation.
• Represent GFDO across cross-functional planning calls and design sessions.
• Support Fidelity's transition toward in-house debit card fraud detection.
• Translate strategic goals into practical workflows and documentation.
• Influence decisions across various business partners.

Skills

Knowledge of Debit Card industry/Regu­

Fraud detection operations

Fraud risk management

Understanding of fraud schemes

Workflow/process documentation

Written and verbal communication

Cross-functional leadership

Project management

FINRA 7/63

Supervisory 9/10 or 24

Openness to future direct reports

Education

Bachelor's degree in business, analytics, finance, or related field or equivalent work experience

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description

The Role

Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelity's businesses. As the Sr. Manager, Fraud (Debit Card) Operations, you will help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.

A key near‑term focus of this role is supporting Fidelity's transition toward in‑house debit card fraud detection. You will represent GFDO across cross‑functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future‑state model. You will lead the development of policies, procedures, playbooks, and readiness documentation.

This role requires strong operational judgment, analytical capability, and the ability to work in ambiguous, multi‑stakeholder environments. You will operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well‑positioned to scale new detection operations. The role requires strong interpersonal skills, a disciplined approach to execution, and the ability to influence decisions across various business partners.

The Expertise and Skills You Bring

• Bachelor's degree in business, analytics, finance, or a related field, or equivalent work experience.
• Knowledge of Debit Card industry/ Regulations REQUIRED
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience designing or documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross‑functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA 7/63 required
• Supervisory 9/10 or 24 needed within 6mos
• Openness to future direct reports as the organization evolves.

Fidelity's Onsite Working Model

Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Risk Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement‑related financial activities and the rules and regulations of numerous self‑regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.