Debit Card Fraud Ops Leader: Shape In-House Detection

Fidelity Investments Inc.; Covington (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Fidelity Investments Inc. seeks a Sr. Manager, Fraud (Debit Card) Operations to shape and scale its fraud detection capabilities. You will design policies, lead cross-functional efforts, and translate strategic goals into actionable workflows, ensuring robust controls across GFDO.

You will guide readiness documentation, partner with diverse teams, and drive the in-house debit card fraud detection transition, aligning risk, process, and execution in a fast-paced environment.

Qualifications

• Bachelor's degree in business, analytics, finance, or related field.
• Knowledge of Debit Card industry and regulations a plus.
• Deep knowledge of fraud detection operations and fraud risk management.
• Strong understanding of fraud schemes and monitoring methodologies.
• Experience documenting workflows, procedures, or policies.
• Strong written and verbal communication skills.
• Ability to lead cross-functional discussions and influence outcomes.
• Strong project management and organizational skills.
• FINRA 7/63 required; Supervisory 9/10 or 24 needed within 6 months.
• Openness to future direct reports as the organization evolves.

Responsibilities

• Lead development of policies, procedures, playbooks, and readiness documentation.
• Represent GFDO in cross-functional planning calls and design sessions.
• Translate strategic goals into practical workflows and documentation.
• Influence decisions across business partners and manage stakeholders.
• Support transition toward in-house debit card fraud detection.

Skills

Fraud detection

Debit card fraud

Cross-functional leadership

Policy & procedure development

Workflow design

Project management

Communication skills

Strategic thinking

Regulatory awareness

Education

Bachelor's degree

Job description

Fidelity Investments Inc. seeks a Sr. Manager, Fraud (Debit Card) Operations to shape and scale its fraud detection capabilities. You will design policies, lead cross-functional efforts, and translate strategic goals into actionable workflows, ensuring robust controls across GFDO.

You will guide readiness documentation, partner with diverse teams, and drive the in-house debit card fraud detection transition, aligning risk, process, and execution in a fast-paced environment.