Strategic Law Firm Client Success Leader

Datavant; Phoenix (AZ); On-site; USD 85,000 - 95,000; Full time

Job summary

Datavant is seeking a Client Success leader to drive post-sale engagement with law firms, focusing on retention and expansion within existing accounts. You will build multi-stakeholder relationships, manage onboarding adoption, and partner with Field Sales on cross-sell opportunities.

The role emphasizes data-driven metrics, quarterly business reviews, and maintaining clean CRM discipline to ensure accurate health dashboards and growth trajectories across strategic accounts.

Qualifications

• Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership.
• Strong analytical and operating rigor: GRR/NRR, adoption metrics, CRM reporting.
• Experience in legal, insurance, or health-information services is a plus.

Responsibilities

• Own client engagement lifecycle post-sale for key accounts.
• Lead relationship-building across stakeholders to drive retention and expansion.
• Identify cross-sell opportunities with Field Sales for ancillary services.
• Maintain CRM discipline and deliver regular segment health and progress reports.

Skills

Sales leadership

CRM reporting

Analytical mindset

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Datavant is seeking a Client Success leader to drive post-sale engagement with law firms, focusing on retention and expansion within existing accounts. You will build multi-stakeholder relationships, manage onboarding adoption, and partner with Field Sales on cross-sell opportunities.

The role emphasizes data-driven metrics, quarterly business reviews, and maintaining clean CRM discipline to ensure accurate health dashboards and growth trajectories across strategic accounts.