Law Firm Client Success & Growth Manager

Datavant; Trenton (NJ); Presencial; USD 85 000 - 95 000; Tempo integral

Resumo da oferta

Datavant is a health data collaboration platform serving providers, health plans, researchers, and life sciences companies. The Client Success team owns post-sale relationships, driving retention and expansion across accounts and locations.

You will manage onboarding, adoption milestones, and cross-sell opportunities in partnership with Field Sales. The role emphasizes a structured engagement cadence, cross-functional collaboration, and rigorous CRM reporting to ensure high-value outcomes and

Qualificações

• Bachelor’s degree or equivalent experience required.
• 5+ years of sales/client growth leadership experience in legal, insurance, or records/health-information services.
• Strong analytical and operating rigor: GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Responsabilidades

• Maintain a defined engagement cadence based on account tier and conduct reviews.
• Build multi-threaded relationships across legal, operations, and administrative stakeholders.
• Drive organic expansion within installed base (seat growth, new locations).
• Ensure account plans include expansion paths and next-step commitments.
• Onboarding training and adoption milestones tied to carrier launches.
• Drive improvements to increase utilization and client satisfaction.
• Identify cross-sell opportunities with Field Sales.
• Maintain clean CRM discipline and reporting; segment scorecards.

Conhecimentos

Client relationship management

Sales leadership

Analytical

CRM reporting

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

Salesforce

Descrição da oferta de emprego

Datavant is a health data collaboration platform serving providers, health plans, researchers, and life sciences companies. The Client Success team owns post-sale relationships, driving retention and expansion across accounts and locations.

You will manage onboarding, adoption milestones, and cross-sell opportunities in partnership with Field Sales. The role emphasizes a structured engagement cadence, cross-functional collaboration, and rigorous CRM reporting to ensure high-value outcomes and