Healthcare Data Client Success Manager

Datavant; Hagåtña (GU); On-site; USD 85,000 - 95,000; Full time

Job summary

Datavant is seeking a Client Success leader responsible for post-sale client engagement with law firms, driving retention and organic growth within existing relationships. You will manage cross-functional relationships across legal, operations, and administrative stakeholders, leading adoption, expansion, and cross-sell opportunities.

The role emphasizes cadence-based engagement, CRM discipline, and quarterly business reviews to ensure account plans include expansion paths and measurable

Qualifications

• Bachelor’s degree or equivalent experience; 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.
• Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

Responsibilities

• Maintain defined engagement cadence with strategic accounts.
• Build multi-threaded relationships across stakeholders to reduce risk.
• Drive organic expansion: add users and new locations.
• Lead onboarding and adoption milestones for new carrier launches.
• Identify cross-sell opportunities with Field Sales.
• Maintain weekly/monthly/quarterly portfolio reviews and CRM reporting.

Skills

Sales leadership

Data analysis

CRM reporting

Salesforce

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Datavant is seeking a Client Success leader responsible for post-sale client engagement with law firms, driving retention and organic growth within existing relationships. You will manage cross-functional relationships across legal, operations, and administrative stakeholders, leading adoption, expansion, and cross-sell opportunities.

The role emphasizes cadence-based engagement, CRM discipline, and quarterly business reviews to ensure account plans include expansion paths and measurable