Strategic Client Success Manager - Healthcare Data

Datavant; USA; Vor Ort; USD 85.000 - 95.000; Vollzeit

Zusammenfassung

Datavant is seeking a Client Success professional to manage post-sale engagement for law firms, focusing on retention and expansion within existing relationships. You will drive adoption, analyze usage metrics, and collaborate with Field Sales to identify cross-sell opportunities across carriers and ancillary services.

The role requires 5+ years in sales/client growth leadership, with strong analytics, CRM proficiency, and the ability to build multi-stakeholder relationships across legal,

Qualifikationen

• Bachelor's degree or equivalent experience.
• 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.
• Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting.

Aufgaben

• Maintain defined engagement cadence based on account tier with proactive outreach and expansion discussions.
• Build multi-threaded relationships across legal, operations, and administrative stakeholders to reduce risk.
• Drive organic expansion by increasing net new users and new locations within existing accounts.
• Ensure account plans include expansion paths and next-step commitments.
• Onboard and drive adoption milestones tied to new carrier launches/re-launches.
• Identify cross-sell opportunities in partnership with Field Sales.

Kenntnisse

Sales leadership

CRM reporting

Ausbildung

Bachelor's degree

Tools

Salesforce

Jobbeschreibung

Datavant is seeking a Client Success professional to manage post-sale engagement for law firms, focusing on retention and expansion within existing relationships. You will drive adoption, analyze usage metrics, and collaborate with Field Sales to identify cross-sell opportunities across carriers and ancillary services.

The role requires 5+ years in sales/client growth leadership, with strong analytics, CRM proficiency, and the ability to build multi-stakeholder relationships across legal,