Client Success Lead for Law Firms (Post-Sale Growth)

Datavant; Jackson (MS); Sur place; USD 85 000 - 95 000; Plein temps

Résumé du poste

Datavant is seeking a Client Success leader to manage post-sale relationships for law firms, driving retention and organic growth. You will lead engagement cadences, build multi-stakeholder partnerships, and identify cross-sell opportunities across carriers.

You’ll also enable adoption, deliver time-to-value, and provide executive reporting with a strong emphasis on GRR/NRR and customer outcomes. DBT-compliant CRM discipline, quarterly reviews, and diverse, inclusive culture are core to the role.

Qualifications

• Bachelor’s degree or equivalent experience; 5+ years in sales/client growth leadership.
• Strong analytical and operating rigor with GRR/NRR and adoption metrics.
• CRM reporting and pipeline management experience (Salesforce preferred).

Responsabilités

• Maintain defined engagement cadences and conduct reviews for accounts.
• Build multi-threaded relationships across legal, operations, and admin stakeholders.
• Identify cross-sell opportunities with Field Sales and ancillary services.
• Maintain CRM discipline and produce segment health and KPI reporting.

Connaissances

CRM reporting

Analytical thinking

Stakeholder management

Growth leadership

Account management

Formation

Bachelor's degree or equivalent experience

Outils

Salesforce

Description du poste

Datavant is seeking a Client Success leader to manage post-sale relationships for law firms, driving retention and organic growth. You will lead engagement cadences, build multi-stakeholder partnerships, and identify cross-sell opportunities across carriers.

You’ll also enable adoption, deliver time-to-value, and provide executive reporting with a strong emphasis on GRR/NRR and customer outcomes. DBT-compliant CRM discipline, quarterly reviews, and diverse, inclusive culture are core to the role.