Strategic Landscape Account Manager

Brightvie; San Fernando (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) employer contributions

Paid holidays

Job summary

BrightView Landscapes, LLC in California seeks an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships and overseeing field operations. You will promote client satisfaction, retention, and ancillary sales while coordinating with the Operations Manager to ensure service delivery.

The role requires strong leadership and communication, with at least 3 years in customer service or management, preferably in landscaping, and

Qualifications

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients across all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues (land and/or snow)
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining margins for base work and ancillary services
• Assist the Branch Manager in leadership of the branch and participate in meetings
• Maintain proper account documentation and notes in the CRM
• Monitor and maintain accounts receivable levels
• Coordinate with the Branch Administrator to keep client records current
• Perform additional duties as assigned by the Branch Manager

Skills

Customer service

Leadership

Communication

Education

Associate's or Bachelor's degree in business-related field

Job description

BrightView Landscapes, LLC in California seeks an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships and overseeing field operations. You will promote client satisfaction, retention, and ancillary sales while coordinating with the Operations Manager to ensure service delivery.

The role requires strong leadership and communication, with at least 3 years in customer service or management, preferably in landscaping, and