Landscape Account Manager: Growth & Client Relationships

Brightvie; Rocklin (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations and coordinates with the Branch Manager.

The ideal candidate has a Bachelor's degree in business or related field and at least three years in customer service, management, and leadership, with strong written and verbal

Qualifications

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
• minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues (land and/or snow)
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow)
• Coordinate with the Branch Administrator to keep client records and contact information current
• Perform additional duties as assigned by the Branch Manager

Skills

Customer service

Leadership

Account management

Communication

Education

Bachelor's degree in business-related field

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations and coordinates with the Branch Manager.

The ideal candidate has a Bachelor's degree in business or related field and at least three years in customer service, management, and leadership, with strong written and verbal