Strategic Knowledge & Readiness Lead

United States Digital Space LLC; Denver, Town of Texas (CO, WI); Hybrid; USD 101,000 - 119,000; Full time

Benefits offered by this job

100% paid health insurance

Equity ownership

401(k) matching

Catered meals and events

Generous time off

Job summary

United States Digital Space LLC is seeking a Knowledge & Operational Readiness Lead to own the content and readiness lifecycle across multiple functions. You will drive knowledge strategy, lead readiness programs, and influence Product, Engineering, Compliance, and CX partners at all levels.

You will guide SOPs and governance, develop scalable information architectures, and apply AI to deliver faster, higher-quality outcomes while coaching teammates and expanding cross-functional collaboration.

Qualifications

• Advanced knowledge of knowledge management and content strategy, typically 4–5+ years of relevant experience
• Proven track record owning multiple, more complex functions end-to-end with limited outside support
• Deep knowledge management background: governance, information architecture, content lifecycle, knowledge base operations
• Leads cross-functional collaboration with Product, Engineering, Compliance, and CX across multiple functions
• Executive-level communication: ability to move between granular detail and leadership-ready narratives
• Strong project management skills; able to manage multiple complex workstreams
• Uses AI to tackle hard, domain-specific problems for faster, higher-quality outcomes
• Active FINRA licenses where functionally necessary; subject matter expertise across functions

Responsibilities

• Own end-to-end content strategy and knowledge governance for assigned function(s): create, maintain, and improve Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows
• Lead readiness planning for product launches, policy updates, process changes, and operational initiatives with go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives
• Lead cross-functional collaboration across all assigned functions to align readiness and content strategy with Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training
• Establish content standards, information architecture, and governance frameworks that scale across functions
• Partner with Customer Support leadership to prepare frontline teams for launches and minimize customer friction
• Analyze metrics to identify patterns and improvement opportunities; drive post-launch reviews and improvements
• Communicate readiness status, insights, and risks to stakeholders from operational to executive level
• Coach and share expertise with teammates; influence knowledge management practices across the organization
• Use AI to streamline workflows, reduce bottlenecks, and deliver higher-quality outcomes faster

Skills

Knowledge management

Content strategy

Cross-functional collaboration

Executive communication

Project management

AI in workflows

FINRA licenses

Job description

United States Digital Space LLC is seeking a Knowledge & Operational Readiness Lead to own the content and readiness lifecycle across multiple functions. You will drive knowledge strategy, lead readiness programs, and influence Product, Engineering, Compliance, and CX partners at all levels.

You will guide SOPs and governance, develop scalable information architectures, and apply AI to deliver faster, higher-quality outcomes while coaching teammates and expanding cross-functional collaboration.