Strategic Knowledge Management Leader – Ops Enablement

Cigna; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Cigna is seeking a Senior Manager, Knowledge Management to lead the knowledge management function supporting Customer Operations and Coverage Review Operations. This strategic role safeguards content quality, governance, and lifecycle management to keep knowledge accurate, accessible, and aligned with evolving business needs.

The role leads a team of professionals and partners with Operations, Training, Quality, Product, Technology, and Operations Enablement to improve knowledge usability and

Qualifications

• Leads governance, content lifecycle, and taxonomy execution.
• Ensures content quality, accuracy, and accessibility for humans and AI.
• Collaborates with Operations, Training, Quality, Product and Technology.

Responsibilities

• Oversee knowledge governance and operational content standards.
• Manage content creation, review, publishing, maintenance, and retirement.
• Improve content usability and searchability for end users and AI agents.
• Lead and develop the knowledge management team and priorities.
• Partner with stakeholders to align content with business needs and plans.
• Monitor knowledge health metrics and drive continuous improvement.

Skills

Knowledge governance

Content lifecycle

Knowledge usability

Team leadership

Stakeholder management

Metrics & improvement

Job description

Cigna is seeking a Senior Manager, Knowledge Management to lead the knowledge management function supporting Customer Operations and Coverage Review Operations. This strategic role safeguards content quality, governance, and lifecycle management to keep knowledge accurate, accessible, and aligned with evolving business needs.

The role leads a team of professionals and partners with Operations, Training, Quality, Product, Technology, and Operations Enablement to improve knowledge usability and