Strategic Knowledge Management Leader

Goldbelt Glacier-Health Services, LLC; Arlington (VA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Professional development opportunities

Paid time off

Job summary

Goldbelt Glacier seeks a Knowledge Management Program Manager to deliver KM support services for the NGE KM ecosystem and mature its governance, architecture, and metrics. The role emphasizes governance processes, SharePoint Online stewardship, and collaboration with RM/DM/IT/RPA owners.

Ideal candidates have 8+ years in KM/IM/PM, 3+ years in enterprise KM programs, and a Secret Clearance, with strong communication and metrics development capabilities.

Qualifications

• Minimum 8 years of progressively responsible experience in Knowledge Management, Information Management, Program Management, or a related field.
• Minimum 3 years of experience supporting enterprise Knowledge Management programs, governance, or information architecture initiatives.
• Experience with SharePoint Online/Microsoft 365 and enterprise knowledge repositories.
• Experience developing and maintaining program metrics, performance reports, dashboards, or similar management tools.
• Experience coordinating cross-functional teams, working groups, and enterprise stakeholders.
• Must have Secret Clearance.

Responsibilities

• Support the establishment, maturity, and execution of KM governance processes, including KM working groups, program reviews, policy development, standards alignment, and enterprise coordination.
• Knowledge Architecture and Repository Stewardship to design, assess, and maintain enterprise information and knowledge architectures, including SharePoint Online 365 KM aligned structures, metadata models, taxonomies, content types, naming conventions, and lifecycle rules.
• Activities include attending collaboration meetings and providing meeting minutes with records management (RM), data management (DM), and information technology (IT)/Robotic Process Automation (RPA) program owners on KM product development (e.g., naming conventions, permissions/accessibility, taxonomy/metadata, information architecture alignment, etc.) that shall be performed only to the extent necessary to support KM objectives.
• Shall recommend assessment improvements and enterprise suggestions that help organizations and NGB understand knowledge behaviors, knowledge leadership, and knowledge culture indicators that improve the KM Program Maturity Model Assessments in knowledge lifecycle integrity, repository stewardship, and knowledge compliance. (e.g. an NGB Mission and Vision Statements vs siloed statements, AI/data addition, automation/solutions addition, etc.).
• Shall recommend metrics development and maintain, track, and continuously update KM program metrics across the enterprise.
• Shall track, update, and report the performance status of enterprise KM governance products, to include the NGB Strategic Calendar, the KM Battle Rhythm, the KM Campaign Plan, and the NGB KM Manual (KM Doctrine). The contractor shall maintain metric indicators for each product, including currency, adherence to timelines; milestone progress; review cycles; and publication status, and ensure these indicators are reflected in the KM dashboard, KM Performance Tracker, and MSR. These enterprise product metrics shall be updated weekly and included in monthly, quarterly, and annual KM performance reporting.
• Shall facilitate and assist with the development and coordination of the NGB Communications Plan

Skills

Knowledge Management

Information Architecture

SharePoint Online

Program Management

Metrics & Dashboards

Education

Bachelor's degree

Tools

SharePoint Online

Microsoft 365

Job description

Goldbelt Glacier seeks a Knowledge Management Program Manager to deliver KM support services for the NGE KM ecosystem and mature its governance, architecture, and metrics. The role emphasizes governance processes, SharePoint Online stewardship, and collaboration with RM/DM/IT/RPA owners.

Ideal candidates have 8+ years in KM/IM/PM, 3+ years in enterprise KM programs, and a Secret Clearance, with strong communication and metrics development capabilities.