Knowledge Management Program Manager

Goldbelt Glacier Health Services; Arlington (VA); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) plan with company matching

Job summary

Goldbelt Glacier Health Services seeks a Knowledge Management Program Manager to deliver comprehensive KM support, maturing and sustaining the NGE KM ecosystem. The role drives governance, architecture, and metrics across enterprise KM initiatives.

The candidate will coordinate KM governance products, collaboration efforts, and reporting while ensuring alignment with enterprise strategy and policies. A Secret clearance is required, with 8+ years in KM/IM/PM roles.

Qualifications

• Knowledge Management principles, practices, frameworks, and maturity models.
• Knowledge of information architecture, taxonomy, metadata, content management, and lifecycle practices.
• Proficiency with SharePoint Online/Microsoft 365 and enterprise knowledge repositories.
• Strong program management, organizational, analytical, and problem-solving skills.
• Ability to develop and track program metrics, dashboards, performance indicators, and reports.

Responsibilities

• Support KM governance processes, program reviews, policy development, standards alignment, and enterprise coordination.
• Design, assess, and maintain enterprise information and knowledge architectures, including KM structures and taxonomy.
• Attend collaboration meetings and provide meeting minutes with RM/DM/IT/RPA stakeholders on KM product development.
• Recommend assessment improvements and enterprise suggestions to improve KM maturity and lifecycle integrity.
• Develop and maintain KM program metrics across the enterprise and report on performance.
• Track and report performance status of KM governance products including calendars, dashboards, and manuals.

Skills

KM governance

Information architecture

SharePoint Online

Program management

Metrics & dashboards

Education

Bachelor’s degree in KM/IM/IT/Business

Tools

SharePoint Online / Microsoft 365

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid. Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

The Knowledge Management (KM) Program Manager shall deliver comprehensive Knowledge Management (KM) support services that develop, mature, and sustain the NGE KM ecosystem.

Responsibilities

Essential Job Functions

• Support the establishment, maturity, and execution of KM governance processes, including KM working groups, program reviews, policy development, standards alignment, and enterprise coordination. Governance structures must be supported in a manner that enables them to scale to accommodate the full NGE workforce as the program advances through multi-phase enterprise integration.
• Knowledge Architecture and Repository Stewardship to design, assess, and maintain enterprise information and knowledge architectures, including SharePoint Online 365 KM aligned structures, metadata models, taxonomies, content types, naming conventions, and lifecycle rules. Architecture
• Activities include attending collaboration meetings and providing meeting minutes with records management (RM), data management (DM), and information technology (IT)/Robotic Process Automation (RPA) program owners on KM product development (e.g., naming conventions, permissions/accessibility, taxonomy/metadata, information architecture alignment, etc.) that shall be performed only to the extent necessary to support KM objectives.
• Shall recommend assessment improvements and enterprise suggestions that help organizations and NGB understand knowledge behaviors, knowledge leadership, and knowledge culture indicators that improve the KM Program Maturity Model Assessments in knowledge lifecycle integrity, repository stewardship, and knowledge compliance. (e.g. an NGB Mission and Vision Statements vs siloed statements, AI/data addition, automation/solutions addition, etc.).
• Shall recommend metrics development and maintain, track, and continuously update KM program metrics across the enterprise.
• Shall track, update, and report the performance status of enterprise KM governance products, to include the NGB Strategic Calendar, the KM Battle Rhythm, the KM Campaign Plan, and the NGB KM Manual (KM Doctrine). The contractor shall maintain metric indicators for each product, including currency, adherence to timelines; milestone progress; review cycles; and publication status, and ensure these indicators are reflected in the KM dashboard, KM Performance Tracker, and MSR. These enterprise product metrics shall be updated weekly and included in monthly, quarterly, and annual KM performance reporting.
• Shall facilitate and assist with the development and coordination of the NGB Communications Plan

Qualifications

Necessary Skills and Knowledge

• Knowledge Management principles, practices, frameworks, and program maturity models.
• Knowledge of information architecture, taxonomy, metadata, content management, and knowledge lifecycle practices.
• Proficiency with Microsoft SharePoint Online/Microsoft 365 and enterprise knowledge repositories.
• Strong program management, organizational, analytical, and problem-solving skills.
• Ability to develop and track program metrics, dashboards, performance indicators, and reports.

Minimum Qualifications

• Minimum 8 years of progressively responsible experience in Knowledge Management, Information Management, Program Management, or a related field.
• Minimum 3 years of experience supporting enterprise Knowledge Management programs, governance, or information architecture initiatives.
• Experience with SharePoint Online/Microsoft 365 and enterprise knowledge repositories.
• Experience developing and maintaining program metrics, performance reports, dashboards, or similar management tools.
• Experience coordinating cross-functional teams, working groups, and enterprise stakeholders.
• Must have Secret Clearance.

Preferred Qualifications

• Bachelor’s degree in Knowledge Management, Information Management, Business Administration, Information Technology, or a related field.

Pay And Benefits

Salary Range: $120,000-$155,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.