Strategic Knowledge Content Lead

Nashville Public Radio; Saint Paul (MN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Health insurance

Job summary

The Paid Leave program seeks a Knowledge Content Strategist to support creation and management of knowledge content for internal staff and external audiences such as employers, applicants, and healthcare providers.

Based in Minnesota with telework flexibility, the role collaborates with the Paid Leave External Communications Manager and other learning staff to drive knowledge management strategy and consistency.

Qualifications

• Three (3) years professional experience in knowledge management, systems or project management, communications, technical writing, copy writing, or other close related field as determined by the agency.
• Skills in AP Style, plain language, and professional editing standards to review, revise, and produce clear, consistent communications.
• Ability to interpret, revise, and draft public administration texts, documents, and literature, including bulletins, manuals, and technical materials.
• Ability to understand public sector communication requirements and best practices to communicate program information accurately and appropriately.

Responsibilities

• With Knowledge Management staff on the Paid Leave Administration team, develop process for knowledge content management.
• Develop and manage a system to write, review, and revise key public information for consistency and clarity, including internal and external knowledge base and answers to frequently asked questions.
• Coordinate with subject matter experts and internal stakeholders to understand issue areas and needs.
• Provide content creation and public information services for the Paid Leave program.
• Review and continuously improve systems to manage knowledge production, editing, and review.
• Develop and implement reporting systems and data metrics to measure knowledge management success.

Skills

Knowledge management

AP Style

Plain language

Editing standards

Job description

The Paid Leave program seeks a Knowledge Content Strategist to support creation and management of knowledge content for internal staff and external audiences such as employers, applicants, and healthcare providers.

Based in Minnesota with telework flexibility, the role collaborates with the Paid Leave External Communications Manager and other learning staff to drive knowledge management strategy and consistency.