Knowledge Content Strategist

Nashville Public Radio; Saint Paul (MN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Health insurance

Job summary

The Paid Leave program seeks a Knowledge Content Strategist to support creation and management of knowledge content for internal staff and external audiences such as employers, applicants, and healthcare providers.

Based in Minnesota with telework flexibility, the role collaborates with the Paid Leave External Communications Manager and other learning staff to drive knowledge management strategy and consistency.

Qualifications

• Three (3) years professional experience in knowledge management, systems or project management, communications, technical writing, copy writing, or other close related field as determined by the agency.
• Skills in AP Style, plain language, and professional editing standards to review, revise, and produce clear, consistent communications.
• Ability to interpret, revise, and draft public administration texts, documents, and literature, including bulletins, manuals, and technical materials.
• Ability to understand public sector communication requirements and best practices to communicate program information accurately and appropriately.

Responsibilities

• With Knowledge Management staff on the Paid Leave Administration team, develop process for knowledge content management.
• Develop and manage a system to write, review, and revise key public information for consistency and clarity, including internal and external knowledge base and answers to frequently asked questions.
• Coordinate with subject matter experts and internal stakeholders to understand issue areas and needs.
• Provide content creation and public information services for the Paid Leave program.
• Review and continuously improve systems to manage knowledge production, editing, and review.
• Develop and implement reporting systems and data metrics to measure knowledge management success.

Skills

Knowledge management

AP Style

Plain language

Editing standards

Job description

Overview

Paid Leave is a new program that launched January 1, 2026. The program provides partial wage replacement to Minnesota workers that are out of work due to a qualifying condition such as a serious health condition that prevents you from working, or when you need time to care for a family member or a new child.

We have built a program that is easy for every Minnesotan to use. We are engaging the people who depend on us: workers, employers, caregivers, and insurers, to learn from them and continue to improve the program around what they need. We are using modern delivery service and product practices to deliver the program.

The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans.

Position Purpose

Part of the Paid Leave Communications team, the Knowledge Content Strategist will support the creation and management of knowledge content for Paid Leave, including the internal knowledge base utilized by Paid Leave staff and external knowledge content for audiences including employers, applicants, and healthcare providers. This position will report to the Paid Leave External Communications Manager and work closely with other knowledge, learning and development staff on the Paid Leave team and will serve as a subject matter expert and advisor on knowledge management strategy and organizational impacts.

Key Responsibilities

• With Knowledge Management staff on the Paid Leave Administration team, develop process for knowledge content management.
• Develop and manage a system to write, review, and revise key public information for consistency and clarity, including internal and external knowledge base and answers to frequently asked questions.
• Coordinate with subject matter experts and internal stakeholders to understand issue areas and needs.
• Provide content creation and public information services for the Paid Leave program.
• Review and continuously improve systems to manage knowledge production, editing, and review.
• Develop and implement reporting systems and data metrics to measure knowledge management success.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

This position will be based out of the St. Paul office.

Minimum Qualifications

Three (3) years professional experience in knowledge management, systems or project management, communications, technical writing, copy writing, or other close related field as determined by the agency.

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Skills in project management sufficient to develop, plan, and implement workflows.
• Skills in Associated Press (AP) Style, plain language, and professional editing standards sufficient to review, revise, and produce clear, consistent, and accurate communications.
• Ability to interpret, revise, and draft public administration texts, documents, and literature, including bulletins, manuals, and technical materials.
• Ability to understand public sector communication requirements and best practices sufficient to communicate program information accurately and appropriately.

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.