Strategic Key Accounts Sales Support Lead

Iron Valley Supply Co.; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Valley Supply Co. in Birmingham, AL, is seeking a Sales Support Specialist for Key Accounts.

This role partners with the Director of Business Development to manage national and regional retail accounts, coordinate promotions, and provide operational support across sales, purchasing, marketing, and customer service. The ideal candidate has a degree in business or related field and at least 3 years in account management or sales, preferably in firearms or outdoor products.

Qualifications

• Bachelor’s degree in business, marketing, or related field (or equivalent industry experience).
• Minimum 3 years of experience in account management, sales, customer success, or business development.
• Experience within the firearms, shooting sports, outdoor products, or sporting goods industry preferred.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent written and verbal communication skills; ability to travel up to 20%.

Responsibilities

• Support the Director of Business Development in managing assigned national, regional, and strategic retail accounts.
• Serve as the primary contact for daily customer communication, order management, and operational support.
• Coordinate execution of promotional programs, new product launches, and customer initiatives.
• Monitor inventory availability and collaborate with Purchasing to meet customer needs.
• Maintain accurate customer forecasts and communicate anticipated demand across internal departments.
• Prepare customer sales reports, inventory analysis, scorecards, and business review materials.
• Coordinate pricing updates, promotional schedules, and assortment changes with internal teams.
• Resolve customer issues related to orders, shipping, inventory, pricing, and service promptly.
• Monitor account performance and identify opportunities to improve sales, profitability, and efficiency.
• Collaborate with Marketing to support customer-specific advertising and promotions.
• Maintain accurate customer information, opportunities, and activity in CRM.
• Participate in customer meetings, business reviews, and industry events as needed.
• Develop strong working relationships with customer buying teams and internal stakeholders.
• Support additional projects and initiatives as assigned by the Director of Business Development.

Skills

Account management

Sales

Customer success

Business development

Organizational skills

Project management

Written communication

Verbal communication

Attention to detail

Analytical skills

Time management

Relationship building

Travel support up to 20%

Education

Bachelor’s degree in business, marketing, or related field

Tools

Excel

PowerPoint

CRM

ERP systems

Job description

Iron Valley Supply Co. in Birmingham, AL, is seeking a Sales Support Specialist for Key Accounts.

This role partners with the Director of Business Development to manage national and regional retail accounts, coordinate promotions, and provide operational support across sales, purchasing, marketing, and customer service. The ideal candidate has a degree in business or related field and at least 3 years in account management or sales, preferably in firearms or outdoor products.