Account Representative

Iron Valley Supply Co.; Birmingham, Northern (AL, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Iron Valley Supply Co. in Birmingham, AL, is seeking an Account Representative to handle customer inquiries, resolve product or service issues, and maintain customer satisfaction.

The role includes extensive training and development to gain valuable experience in sales, customer service, product knowledge, and building client relationships. The company expects the representative to grow into an Account Manager within the training period.

Qualifications

• Minimum 1 year of experience in sales, customer service, or related roles.
• Positive attitude with eagerness to develop.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Learn about IVS's products and demonstrate knowledge to customers
• Process orders, assist with payment tracking, and other administrative tasks
• Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales opportunities
• Communicate with customers via phone, email, and in-person
• Develop relationships with key customers to ensure retention and identify potential growth opportunities
• Develop key sales tactics and strategies through shadowing and training
• Maintain and update prospecting lists to identify potential customers for the sales pipeline
• Attend team meetings, conference calls, and training programs to improve sales skills and product knowledge
• Collaborate with marketing to develop and distribute customer communications and promotional materials
• Maintain accurate and up-to-date customer records in the company's CRM system
• Support other departments as needed to provide exceptional service to customers

Skills

Sales experience

Customer service

Communication skills

Microsoft Office

CRM software

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

CRM system

Microsoft Office Suite

Job description

Iron Valley™ Supply Co. was founded in 1986 in Birmingham, Alabama. This privately-held wholesale distributor is a leading supplier of shooting sports and outdoor products. As a distributor of more than 150 of the nation's foremost brands and products, Iron Valley™ Supply Co. provides unsurpassed customer service, product knowledge and support to our dealers in hunting, shooting sports, and outdoor equipment. Our passion is rooted in the outdoor community, and we are steadfastly committed to serve as Your Shooting Sports Source

Job Summary:

The Account Representative will be trained to handle customer inquiries, resolve issues with products or services, and maintain customer satisfaction levels. An Account Representative will undergo extensive training and development programs to gain valuable experience in sales, customer service, product knowledge and building relationships with clients.An Account Representative will undergo extensive training and development programs to gain valuable experience in sales, customer service, product knowledge, and building relationships with clients.

The expectation is to grow into an Account Manager within the allotted training period.

Responsibilities:

• Learn about IVS's products and demonstrate knowledge to customers
• Process orders, assist with payment tracking, and other administrative tasks
• Develop new business by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales opportunities
• Communicate with customers via phone, email, and in-person
• Develop relationships with key customers to ensure retention and identify potential growth opportunities
• Develop key sales tactics and strategies through shadowing and training
• Maintain and update prospecting lists to identify potential customers for the sales pipeline
• Attend team meetings, conference calls, and training programs to improve sales skills and product knowledge
• Collaborate with marketing to develop and distribute customer communications and promotional materials
• Maintain accurate and up-to-date customer records in the company's CRM system
• Support other departments as needed to provide exceptional service to customers

Desired Qualifications/Skills:

• Minimum 1 year of experience working in a Sales, Customer Service, or other related role
• Positive attitude and eager to develop
• Thrives in fast-paced environments; can multitask effectively and efficiently
• Comfortable working both independently and collaborating in a team setting
• Self-determined and takes initiative in creating solutions
• Excellent verbal and written communication skills
• High school diploma or equivalent (Bachelor’s degree preferred)
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 10 pounds occasionally