Strategic Customer Accounts Specialist

Dotson Iron Castings; Bessemer (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

401k with employer match

Medical, Dental, and Vision benefits

Job summary

Dotson Iron Castings in Bessemer, AL is hiring a Customer Account Specialist responsible for engaging with clients and providing exceptional customer service. The role focuses on handling product inquiries, managing quotes, and ensuring client satisfaction. Ideal candidates should have 3-5 years of experience in customer service, preferably within the utility industry.

The position requires excellent communication and analytical skills along with proficiency in ERP systems and Microsoft Office, specifically Excel. A competitive compensation package includes benefits like health and 401k with employer match.

Qualifications

• Minimum 3-5 years related experience, especially with technical products.
• Experience in the utility industry is preferred.
• Strong interpersonal relationship skills based on integrity and service.

Responsibilities

• Answer inquiries from clients concerning products and promote them.
• Provide information and quotes while addressing customer concerns.
• Conduct regular follow-ups on quote status and work with management.

Skills

Sales and negotiation skills

Analytical skills

Attention to detail

Communication skills

Tools

Syteline or comparable ERP system

Microsoft Office Suite

Job description

Dotson Iron Castings in Bessemer, AL is hiring a Customer Account Specialist responsible for engaging with clients and providing exceptional customer service. The role focuses on handling product inquiries, managing quotes, and ensuring client satisfaction. Ideal candidates should have 3-5 years of experience in customer service, preferably within the utility industry.

The position requires excellent communication and analytical skills along with proficiency in ERP systems and Microsoft Office, specifically Excel. A competitive compensation package includes benefits like health and 401k with employer match.