Strategic Key Accounts Manager — Growth & Value

C.H. Robinson; Chicago (IL); Hybrid; USD 76,000 - 158,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

C.H. Robinson Worldwide is hiring a Key Customer Success Manager for the RMS team in Chicago. You will drive growth and retention for strategic accounts, ensuring customers derive maximum value from our technology and services through proactive relationship management.

You will develop strategic plans, lead executive communications, and align internal teams to deliver value. This hybrid role requires up to 25% travel and a focus on customer advocacy and satisfaction.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years of related industry experience.
• Ability to travel up to 25% (domestically and internationally).

Responsibilities

• Grow profitability by managing top and bottom lines of accounts (~$3M+ net revenue annually).
• Lead global account P&L and financial management, including expenses.
• Coordinate monthly revenue projections and resource allocation.
• Develop strategic plans reflecting customer and company visions.
• Cultivate executive-level relationships and drive value through reviews.
• Act as escalation point to ensure customer satisfaction and delivery excellence.

Skills

Account Management

Strategic Planning

Executive Communication

Negotiation

Cross-functional Leadership

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson Worldwide is hiring a Key Customer Success Manager for the RMS team in Chicago. You will drive growth and retention for strategic accounts, ensuring customers derive maximum value from our technology and services through proactive relationship management.

You will develop strategic plans, lead executive communications, and align internal teams to deliver value. This hybrid role requires up to 25% travel and a focus on customer advocacy and satisfaction.