Hybrid Global Forwarding Account Manager — Growth & Strategy

C.H. Robinson; Knoxville (TN); Hybrid; USD 60,000 - 125,000; Full time

Job summary

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty.

In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains.

Qualifications

• Minimum 2 years of Global Forwarding experience.
• Strong relationship-building and account management skills.
• Ability to travel up to 25% (domestically/internationally).

Responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts
• Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs
• Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities
• Present strategic solutions that increase customer value, expand services, and support long-term account retention
• Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations
• Support new business implementation, including account setup, documentation, compliance requirements, and c-codes
• Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics
• Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals
• Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results

Skills

Global Forwarding experience

Account management

Relationship building

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty.

In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains.