Strategic Global Accounts Growth Lead

C.H. Robinson Company; Chicago (IL); Hybrid; USD 76,000 - 158,000; Full time

Job summary

C. H. Robinson Company is seeking a Key Customer Success Manager for our RMS team in Chicago. You will own growth and retention of strategic accounts, ensuring customers derive maximum value from our technology and services.

The role is hybrid with 4 days in-office in Chicago. You will drive strategic account plans, deliver value-based outcomes, and collaborate across global regions to meet client goals.

Qualifications

• Bachelor’s degree from accredited college or university.
• Minimum 4 years of related industry experience.
• Ability to travel up to 25% (domestically and internationally).

Responsibilities

• Grow top and bottom lines of strategic accounts (~$3M+ in Net Revenue annually).
• Oversee Global account P&L and financial management.
• Maintain monthly revenue projections and resource allocation.
• Develop strategic plans aligning customer goals with company strategy.
• Lead executive-level business reviews and value propositions.
• Cultivate trusted relationships with customer contacts across regions.
• Drive customer satisfaction and value creation through program execution.
• Mentor the Service Delivery teams and promote collaboration.

Skills

Strategic account management

Executive relationships

Consultative selling

Negotiation & conflict resolution

Written & verbal communication

Fast-paced environment adaptability

Team leadership

Presentation skills

Education

Bachelor’s degree from accredited college or university

Tools

Microsoft Office Suite

Job description

C. H. Robinson Company is seeking a Key Customer Success Manager for our RMS team in Chicago. You will own growth and retention of strategic accounts, ensuring customers derive maximum value from our technology and services.

The role is hybrid with 4 days in-office in Chicago. You will drive strategic account plans, deliver value-based outcomes, and collaborate across global regions to meet client goals.