Strategic Key Accounts Lead – Production Print

Ricoh USA, Inc.; Honolulu (HI); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Commission eligible

Job summary

Ricoh USA, Inc. in Honolulu seeks a seasoned Key Account Executive to lead strategic accounts across our production print portfolio. You will own the full sales cycle and customer experience, from discovery to close, driving growth in inkjet, toner devices, software, services, and finishing.

The role requires self-sufficiency, executive-level communication, and a proven track record in complex print environments. Travel as needed and strong knowledge of RISE CRM are expected.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum 8 years in production print sales across transactional and graphic communications.
• Strong track record of account growth, retention, and solution-based selling.
• Excellent communication and strategic planning skills, including executive engagement.
• Self-sufficient with ability to manage without overlay or pre-sales resources.

Responsibilities

• Own a defined book of key accounts and drive retention and expansion across the portfolio.
• Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering.
• Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas.
• Uncover net new business opportunities within existing accounts.
• Secure net new customers within assigned territory.
• Actively track opportunities and maintain up-to-date forecasting using RISE (Oracle CRM).
• Maintain awareness of print technology developments and apply insights where applicable in client engagements.

Skills

Production print sales

Account growth

Solution-based selling

Executive engagement

RISE CRM

Microsoft Office

Education

Bachelor’s degree

Equivalent experience

Tools

RISE Oracle CRM

Microsoft Office Suite

Sales planning tools

Job description

Ricoh USA, Inc. in Honolulu seeks a seasoned Key Account Executive to lead strategic accounts across our production print portfolio. You will own the full sales cycle and customer experience, from discovery to close, driving growth in inkjet, toner devices, software, services, and finishing.

The role requires self-sufficiency, executive-level communication, and a proven track record in complex print environments. Travel as needed and strong knowledge of RISE CRM are expected.