Key Account Manager

Ricoh USA, Inc.; Honolulu (HI); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Commission eligible

Job summary

Ricoh USA, Inc. in Honolulu seeks a seasoned Key Account Executive to lead strategic accounts across our production print portfolio. You will own the full sales cycle and customer experience, from discovery to close, driving growth in inkjet, toner devices, software, services, and finishing.

The role requires self-sufficiency, executive-level communication, and a proven track record in complex print environments. Travel as needed and strong knowledge of RISE CRM are expected.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum 8 years in production print sales across transactional and graphic communications.
• Strong track record of account growth, retention, and solution-based selling.
• Excellent communication and strategic planning skills, including executive engagement.
• Self-sufficient with ability to manage without overlay or pre-sales resources.

Responsibilities

• Own a defined book of key accounts and drive retention and expansion across the portfolio.
• Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering.
• Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas.
• Uncover net new business opportunities within existing accounts.
• Secure net new customers within assigned territory.
• Actively track opportunities and maintain up-to-date forecasting using RISE (Oracle CRM).
• Maintain awareness of print technology developments and apply insights where applicable in client engagements.

Skills

Production print sales

Account growth

Solution-based selling

Executive engagement

RISE CRM

Microsoft Office

Education

Bachelor’s degree

Equivalent experience

Tools

RISE Oracle CRM

Microsoft Office Suite

Sales planning tools

Job description

Job Description

Key Account Executive

Salary Range: $90,000 - $105,000

Commission Eligible

Position Profile

The Key Account Executive is a senior sales professional responsible for a set of strategic accounts across Transactional Print, Service Bureau, and Graphic Communications segments. This role owns the full sales cycle and customer experience, with responsibility for Ricoh’s complete production offering: inkjet and toner devices, software, services, and finishing. This role focuses on maintaining and growing strategic accounts, while also identifying and securing new customers in the assigned territory. The ideal candidate is self-sufficient, solution-focused, and highly experienced in managing large, complex print environments without overlay support.

Job Duties And Responsibilities

• Own a defined book of key accounts and drive both retention and expansion across the portfolio.
• Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering.
• Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas.
• Uncover net new business opportunities within existing accounts.
• Secure net new customers within assigned territory.
• Actively track opportunities and maintain up-to-date forecasting using RISE (Oracle CRM).
• Maintain awareness of print technology developments and apply insights where applicable in client engagements.

Typically Requires

Qualifications (Education, Experience and Certifications)

• Bachelor’s degree preferred or equivalent experience.
• Minimum 8 years in production print sales, preferably across transactional and graphic communications accounts.
• Strong track record of account growth, retention, and solution-based selling.
• Excellent communication and strategic planning skills, including executive engagement.
• Self-sufficient with ability to manage without overlay or pre-sales resources.
• Proficient in RISE (Oracle CRM), Microsoft Office Suite, and sales planning tools.

Knowledge, Skills and Abilities Working Conditions, Mental and Physical Demands

• Adaptable and flexible work environment, including travel as required to meet customer and partner commitments.
• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, and working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

• Job Identification : 8001
• Job Category : Ricoh Graphic Communication
• Posting Date : 2026-08-13T18:55:12+00:00
• Degree Level : Bachelor's Degree
• Job Schedule : Full time
• Locations : Honolulu, HI, United States
• Salary Range : $90,000-$105,000
• Driving requirements : Personal Vehicle
• Sign-on Bonus : No