Strategic Key Accounts Customer Success Specialist

Molex; Lisle (IL); Presencial; USD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid vacation/time off

Educational assistance

Parental leave

Descripción de la vacante

Molex is seeking a Customer Service Specialist, Key Accounts in Lisle, IL, to support hyperscale and AI-driven customer programs with global teams and EMS partners. You will ensure order execution, proactive communication, and issue resolution across sales, supply chain, and manufacturing.

You will collaborate with internal teams, manage customer portals, and drive continuous improvement in processes to deliver strong customer outcomes.

Formación

• Experience supporting customer accounts, order management, supply chain, logistics, manufacturing, or related operations.
• Proficiency with Microsoft Excel.

Responsabilidades

• Support order management: entry, maintenance, expedites, inquiries, NPI activities and escalations.
• Monitor demand, forecasting, order activity, and metrics to pre-empt risks.
• Manage customer portals and communicate order status and supply updates.

Conocimientos

Customer accounts

Order management

Supply chain

Logistics

Manufacturing

Stakeholder communication

Educación

Bachelor's degree

Herramientas

SAP

Salesforce

Descripción del empleo

Molex is seeking a Customer Service Specialist, Key Accounts in Lisle, IL, to support hyperscale and AI-driven customer programs with global teams and EMS partners. You will ensure order execution, proactive communication, and issue resolution across sales, supply chain, and manufacturing.

You will collaborate with internal teams, manage customer portals, and drive continuous improvement in processes to deliver strong customer outcomes.