Strategic Account Sales Specialist

iAutomation; Franklin (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

iAutomation is seeking a Strategic Account Sales Specialist to connect strategic accounts with internal teams and drive customer satisfaction. You will own a portfolio of about 40 accounts (including 10 key accounts) and coordinate with Planning, Project Management, Production, Customer Service and Purchasing to keep orders moving and issues resolved.

This role serves as a development track into a technical sales career, with growth toward broader sales responsibilities within two years.

Qualifications

• 2-4 years of customer service and/or project management experience.
• Strong analytical skills, including proficiency in Excel.
• Proven ability to work independently in a high-volume, fast-paced environment.
• Desire to learn technical products and manufacturing processes.

Responsibilities

• Support and grow a portfolio of approximately 40 strategic accounts, with a primary focus on the top 10.
• Serve as the supporting point of contact for assigned accounts, driving customer satisfaction and retention.
• Act as the liaison between Planning, Project Management, Purchasing, and other internal teams on behalf of assigned accounts.
• Proactively communicate order status, timelines, and issues across teams.
• Handle expediting requests, order confirmations, and sales order processing.
• Troubleshoot and resolve issues quickly, with a strong sense of urgency.
• Apply an engineering/technical mindset to solve customer and operational problems.
• Use Excel and analytical tools for account tracking and reporting; familiarity with AI tools and costing models is a plus.

Skills

Analytical thinking

Independent work

Strong communicator

Problem solving

Customer service mindset

Project management

Technical aptitude

Tools

Excel

Job description

The Strategic Account Sales Specialist is the connective tissue between our strategic accounts and the internal teams that serve them. The Strategic Account Sales Specialist owns the relationship for a portfolio of approximately 40 accounts, including 10 key accounts, acting as the support to the Sales Account Executive. This role will keep orders moving, resolves problems, and ensures customer satisfaction. This person coordinates closely with Planning, Project Management, Production, Customer Service and Purchasing to make sure nothing falls through the cracks. This position also serves as a development track into a technical sales career. The successful candidate will learn the business end-to-end before growing into a broader sales role, expected timeline in 2 years.

Key Responsibilities

Account Ownership

• Support and grow a portfolio of approximately 40 strategic accounts, with a primary focus on the top 10.
• Serve as the supporting point of contact for assigned accounts, driving customer satisfaction and retention.

Cross-Functional Liaison

• Act as the liaison between Planning, Project Management, Purchasing, and other internal teams on behalf of assigned accounts.
• Proactively communicate order status, timelines, and issues across teams.

Order & Operations Management

• Handle expediting requests, order confirmations, and sales order processing.
• Troubleshoot and resolve issues quickly, with a strong sense of urgency.

Strategic Support

• Apply an engineering/technical mindset to solve customer and operational problems.
• Use Excel and analytical tools for account tracking and reporting; familiarity with AI tools and costing models is a plus.

What We're Looking For

• Fit and attitude over pedigree — prior sales experience is not required.
• A strong communicator who can work independently and take ownership without hand-holding.
• A natural problem-solver with a sense of urgency.
• Comfortable working cross-functionally and keeping multiple stakeholders aligned.
• Relevant backgrounds include customer service, project management, or technical/operations roles.
• Technical abilities and technical aptitude are a plus.

Experience & Qualifications

• 2-4 years of customer service and/or project management experience.
• Strong analytical skills, including proficiency in Excel.
• Proven ability to work independently in a high-volume, fast-paced environment.
• Desire to learn technical products and manufacturing processes

This is an onsite position in Franklin, MA. After the first year of onboarding an integration is complete, hybrid flexibility can be considered.

Salary range between $70,000 to $80,000

Equal Opportunity Employer

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