Strategic Key Account Manager — Multi-Location Growth

PLS Logistics; Tampa (FL); On-site; USD 85,000 - 130,000; Full time

Job summary

PLS Logistics is seeking a Key Account Manager in Tampa to drive strategic expansion within large brokerage customers. You will partner with Account Executives to grow wallet share across multiple divisions and locations, while strengthening executive relationships.

This overlay role focuses on multi-location growth, corporate alignment, brand expansion, and long-term retention. Travel for in-person meetings is required to engage senior stakeholders and deliver Quarterly Business Reviews.

Qualifications

• 3+ years of experience in 3PL brokerage or account management.
• Ability to travel for in-person customer meetings.
• Knowledge of the transportation and logistics industry.
• Strong relationship-building and executive communication skills.
• Demonstrated success expanding revenue within existing customers.
• Strategic planning and organizational skills across multi-location or decentralized organizations.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Identify expansion opportunities across divisions, plants, and business units within assigned accounts.
• Develop relationships with multiple decision-makers beyond the primary operational contact.
• Increase wallet share and service penetration within each assigned company.
• Present full PLS capabilities (“PLS Casino”) including all modes and value-added services.
• Support onboarding of new locations and divisions.
• Conduct in-person customer meetings on a cadence aligned with account opportunity.
• Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
• Act as escalation point for both the customer and Account Executive.
• Collaborate with Account Executives to ensure growth initiatives do not disrupt day-to day operations.
• Monitor account performance metrics and identify areas for strategic improvement.
• Develop and execute strategic account growth plans for assigned customers.
• Increase brand awareness and corporate alignment across the customer organization.
• Ensure profit objectives for assigned accounts are satisfied.
• Work cross-functionally with Operations, Capacity, and sales groups to support account expansion.
• Other duties as assigned or requested.

Skills

Relationship-building

Executive communication

Strategic planning

Collaboration

Education

Bachelor’s degree

Job description

PLS Logistics is seeking a Key Account Manager in Tampa to drive strategic expansion within large brokerage customers. You will partner with Account Executives to grow wallet share across multiple divisions and locations, while strengthening executive relationships.

This overlay role focuses on multi-location growth, corporate alignment, brand expansion, and long-term retention. Travel for in-person meetings is required to engage senior stakeholders and deliver Quarterly Business Reviews.