Strategic SaaS Key Account Manager - Growth Focus

Acquia; Boston (MA); Remote; AUD 120,000 - 180,000; Full time

Job summary

Acquia, a leading SaaS provider, seeks a high-impact Key Account Manager in Australia to champion strategic partnerships and manage health, retention, and expansion.

You will act as a strategic advisor, grow footprint within enterprise accounts, collaborate with Sales, Support and Finance, and maintain CRM hygiene in Salesforce. This role offers autonomy, competitive compensation, and the chance to shape digital experiences for global brands.

Qualifications

• 5+ years in an Account Management or Success role.
• Experience selling/managing complex cloud/SaaS for large enterprises.
• Proven track record of expanding revenue in existing accounts.
• Strong leadership and cross-functional collaboration skills.
• Proficiency with Salesforce.com and Google Workspace.

Responsibilities

• Strategically grow accounts by identifying and closing expansion opportunities.
• Build and maintain relationships with stakeholders and procurement teams.
• Partner with Renewal Managers for a seamless renewal experience.
• Advocate for customers across Sales, Technical Support, and Finance.
• Create data-driven territory plans to maximize retention and LTV.
• Maintain hygiene in Salesforce and other CRM tools.

Skills

Account management

Sales and expansion

Leadership and collaboration

Self-starter

Analytical mindset

Salesforce.com proficiency

Google Workspace proficiency

Tools

Salesforce.com

Google Workspace

Job description

Acquia, a leading SaaS provider, seeks a high-impact Key Account Manager in Australia to champion strategic partnerships and manage health, retention, and expansion.

You will act as a strategic advisor, grow footprint within enterprise accounts, collaborate with Sales, Support and Finance, and maintain CRM hygiene in Salesforce. This role offers autonomy, competitive compensation, and the chance to shape digital experiences for global brands.