Strategic Growth Key Account Manager

Acquia, Inc.; Boston (MA); On-site; AUD 120,000 - 180,000; Full time

Job summary

Acquia is seeking a high-impact Key Account Manager to champion our most strategic partnerships. You will be responsible for the health, retention, and commercial expansion of your assigned accounts, acting as a strategic advisor and growth engine.

This is a premier opportunity to work with open-source technology in a fast-growth market. The role requires 5+ years in account management for large enterprises, with a proven ability to upsell, renew, and collaborate with Sales, Support, and Finance

Qualifications

• Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises.
• Proven history of owning and exceeding a sales quota, with growth within existing accounts.
• Exceptional communication skills and ability to lead cross-functional teams to deliver customer needs.
• Self-starter mentality with proactive account strategy in a fast-paced environment.
• Analytical rigor with ability to navigate procurement cycles and manage multiple systems.

Responsibilities

• Strategic Account Growth: Proactively identify, negotiate, and close expansion opportunities within your existing book of business to exceed growth targets.
• Relationship Management: Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams.
• Retention & Renewals: Partner with Renewal Managers to ensure a seamless renewal experience and mitigate churn risk.
• Customer Advocacy: Act as the voice of the customer across Sales, Technical Support, and Finance to optimize the journey.
• Strategic Planning: Create territory plans to maximize account retention and lifetime value.
• Operational Excellence: Maintain CRM hygiene in Salesforce and other tools, ensuring accurate forecasting.

Skills

Account management

Sales negotiation

Communication skills

Cross-functional leadership

Analytical thinking

Tools

Salesforce.com

Google Workspace

Job description

Acquia is seeking a high-impact Key Account Manager to champion our most strategic partnerships. You will be responsible for the health, retention, and commercial expansion of your assigned accounts, acting as a strategic advisor and growth engine.

This is a premier opportunity to work with open-source technology in a fast-growth market. The role requires 5+ years in account management for large enterprises, with a proven ability to upsell, renew, and collaborate with Sales, Support, and Finance