Strategic Key Account Manager - Fleet & Dealer Partners

Stoneridge; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

Stoneridge is seeking a seasoned Key Account Manager to lead strategic relationships with North American top fleet and dealership customers. You will analyze customer markets, drive opportunities, and coordinate with Product Management and Engineering to align VOC insights with roadmaps.

You will own the customer relationship, advocate for Stoneridge, negotiate contracts, and ensure timely delivery of solutions while traveling up to 50% domestically.

Qualifications

• Bachelor’s degree in business, engineering, or related field; MBA preferred.
• Minimum 5 years in Key Account Management or senior sales with multi-million-dollar accounts.
• Experience in technical sales and fleet/dealer services is highly preferred.
• Executive-level communication and presentation skills.
• Willingness to travel up to 50%, domestic with potential international travel.

Responsibilities

• Own and lead the overall customer relationship for high-profile, revenue-generating accounts as the primary point of accountability for all account-specific matters, including commercial, program, and quality management, while building and maintaining strong relationships with key customer stakeholders and decision-makers
• Build and maintain strong, long-lasting customer relationships. Be “Stoneridge’s voice” at the customer, ensuring that the customer understands our direction, leadership, product pipeline, etc.
• Lead the identification of new business opportunities and collaborate with internal teams to develop a strategy on how to best position Stoneridge to win business
• Grow current portfolio of business, ensure profitability and identify areas for improvement, for both the customer and Stoneridge
• Ensure the timely and successful delivery of Stoneridge solutions, according to customer needs and objectives
• Act as “Voice of Customer” in discussions with internal stakeholders; understanding customer needs, technology trends, processes, strategy, decision makers, etc.
• Drive quotation process with support from product line management, ensuring quotes are submitted on time and in a professional manner, managing the RFQ process through its entirety
• Document and track customer open issues. Drive their resolution with all the other relevant functions (e.g., engineering, operations…)
• Drive contract negotiations with support from the Legal team

Skills

Executive-level communication

Presentation skills

Technical sales

Strategic account management

Education

Bachelor’s degree in business, engineering, or related field

MBA

Job description

Stoneridge is seeking a seasoned Key Account Manager to lead strategic relationships with North American top fleet and dealership customers. You will analyze customer markets, drive opportunities, and coordinate with Product Management and Engineering to align VOC insights with roadmaps.

You will own the customer relationship, advocate for Stoneridge, negotiate contracts, and ensure timely delivery of solutions while traveling up to 50% domestically.