Strategic Key Account Manager – Field-Based

RS Americas; Danvers (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

RS Americas, part of RS Group, is seeking a Key Account Manager to manage top client relationships in New England. You will be the lead point of contact for major accounts, coordinate with internal teams, and ensure delivery against client expectations.

The role requires a bachelor's in marketing or business, 4–5 years in sales or key account management, strong communication, CRM and Excel skills, plus proven negotiation and data-analysis capabilities.

Qualifications

• Bachelor’s degree in marketing, business administration, sales, or related field.
• 4–5 years in sales, management, key account management, or relevant experience.
• Excellent verbal and written communication; must be a listener, a presenter, and a people-person.
• Proficient with CRM software and Excel.

Responsibilities

• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Assist and coordinate account team assigned to each client.
• Strategic planning to improve client results.
• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance.
• Collaborating with sales team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data to provide customer relationship management.
• Expanding relationships and bringing in new clients.

Skills

Communication skills

Excel skills

CRM software

Data analysis

Negotiation skills

Sales experience

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

RS Americas, part of RS Group, is seeking a Key Account Manager to manage top client relationships in New England. You will be the lead point of contact for major accounts, coordinate with internal teams, and ensure delivery against client expectations.

The role requires a bachelor's in marketing or business, 4–5 years in sales or key account management, strong communication, CRM and Excel skills, plus proven negotiation and data-analysis capabilities.