KAM - Key Account Manager - New England

Rsgroup; Danvers (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

RS Group is seeking a proactive Key Account Manager to manage our most important client accounts in the New England region. You will be the lead point of contact, build lasting relationships, understand client needs, and coordinate with internal teams to meet deadlines.

In this field-based, full-time role, you’ll identify growth opportunities, negotiate contracts, present progress reports, and drive strategies to maximize client success and company revenue.

Qualifications

• Bachelor’s degree in marketing, business administration, sales, or relevant field.
• 4–5 years’ experience in sales, management, key account management, or relevant experience.
• Excellent verbal and written communication; listener, presenter, people-person.
• CRM software and MS Office, with emphasis on Excel.
• Able to analyze data and translate results into better solutions.
• Strong negotiation skills with ability to follow through on contracts.
• Proven results delivering client solutions and meeting sales goals.

Responsibilities

• Developing and maintaining relationships with major clients.
• Resolving key client issues and complaints.
• Understanding key account needs and anticipating changes.
• Managing communications between key clients and internal teams.
• Coordinating account team assigned to each client.
• Strategic planning to improve client results.
• Assisting National Accounts Directors in negotiating contracts and timelines.
• Collaborating with sales to maximize profit through upselling and cross-selling.
• Presenting reports on account progress, goals, and quarterly initiatives.
• Meeting all client needs and deliverables within proposed timelines.
• Analyzing client data to provide CRM insights.
• Expanding relationships and bringing in new clients.

Skills

Relationship building

Communication

Presentations

People skills

Sales

Negotiation

Data analysis

CRM proficiency

Excel

Education

Bachelor's degree in marketing, business administration, sales, or relevant field

Tools

CRM software

Microsoft Office

Excel

Job description

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Location: Danvers, MA, US, 1923

Work Location: Field Based

About RS Group

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.

We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference.

Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.

Key Account Manager

Job Description

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate account team assigned to each client
• Strategic planning to improve client results
• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Location: New England

Remote/Office Location/Hybrid: Field Based

Employment Type: Full-Time

About the role

The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

What we’re looking for

• Bachelor’s degree in marketing, business administration, sales, or relevant field
• Four to five years’ previous work experience in sales, management, key account management, or relevant experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with ability follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals

A bit about you

As a professional representing RS Group, we insist on exceptional standards, a sense of urgency, and a commitment to add value for our customers. You’ll need an exceptional work ethic, an inherent technical aptitude, and the ability to build and strengthen relationships with our customers.

Are you ready to explore the possibilities?

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.