Strategic Key Account Manager – Field-Based

Rsgroup; City of Rochester (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

RS Group is seeking a proactive Key Account Manager to lead major client relationships in Upstate NY. You will act as the primary contact, understand client needs, coordinate with internal teams, and drive account growth.

In this field-based role, a Bachelor’s degree and 4–5 years of sales or key account experience are preferred. You will negotiate contracts, deliver reports, and help expand business with existing and new clients.

Qualifications

• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
• Able to analyze data and sales statistics and translate results into better solutions.
• Strong negotiation skills with ability to follow-through on client contracts.
• Proven results of delivering client solutions and meeting sales goals.

Responsibilities

• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Assist and coordinate account team assigned to each client
• Strategic planning to improve client results
• Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
• Collaborating with sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Skills

Communication skills

Negotiation

Data analysis

Education

Bachelor's degree in marketing, business administration, sales, or relevant field

Tools

CRM software

Excel

Job description

RS Group is seeking a proactive Key Account Manager to lead major client relationships in Upstate NY. You will act as the primary contact, understand client needs, coordinate with internal teams, and drive account growth.

In this field-based role, a Bachelor’s degree and 4–5 years of sales or key account experience are preferred. You will negotiate contracts, deliver reports, and help expand business with existing and new clients.