Strategic Key Account Manager

J&A Freight Systems, Inc.; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

J&A Freight Systems, Inc. is seeking a Strategic Key Account Manager to support and grow the transportation program of a large Fortune 500 customer.

The role drives onboarding of new suppliers into J&A's logistics network and coordinates requirements, procedures, and issue resolution to ensure a successful launch. The ideal candidate will have 4+ years in logistics or freight brokerage, excellent organizational skills, and the ability to foster strong relationships across customer,

Qualifications

• Four or more years of experience in freight brokerage, transportation, logistics, supplier onboarding, or account implementation.
• Working knowledge of LTL transportation and supply chain operations.
• Strong communication, relationship-building, organization, and problem-solving skills.
• Ability to manage and adapt to ever-changing priorities to meet deadlines.

Responsibilities

• Lead new suppliers through onboarding, including documentation, system setup, training, operating procedures, and launch preparation.
• Serve as the primary supplier contact during implementation and communicate program requirements clearly.
• Establish onboarding timelines, track milestones, and resolve issues that could delay implementation.
• Coordinate with the customer and J&A's operations, carrier sales, accounting, and technology teams.
• Support the internal handoff of newly onboarded suppliers to the ongoing account team.
• Track supplier participation, shipment activity, service performance, and opportunities for program growth.
• Provide regular updates on onboarding progress, risks, results, and next steps.
• Recommend improvements that make supplier onboarding more efficient and scalable.
• Participate in customer meetings, performance reviews, and account-planning discussions.

Skills

Freight brokerage

Logistics

Supplier onboarding

Account implementation

Job description

J&A Freight Systems is seeking a Strategic Key Account Manager to support and grow the transportation program of a large Fortune 500 customer.

This team-based role will lead the onboarding of new suppliers into J&A's logistics network. The Key Account Manager will coordinate onboarding requirements, establish operating procedures, resolve implementation issues, and ensure suppliers are prepared to begin shipping successfully.

The ideal candidate has four or more years of logistics or freight brokerage experience, excellent organizational skills, and the ability to build strong relationships across customer, supplier, and internal teams.

Key Responsibilities

• Lead new suppliers through onboarding, including documentation, system setup, training, operating procedures, and launch preparation.
• Serve as the primary supplier contact during implementation and communicate program requirements clearly.
• Establish onboarding timelines, track milestones, and resolve issues that could delay implementation.
• Coordinate with the customer and J&A's operations, carrier sales, accounting, and technology teams.
• Support the internal handoff of newly onboarded suppliers to the ongoing account team.
• Track supplier participation, shipment activity, service performance, and opportunities for program growth.
• Provide regular updates on onboarding progress, risks, results, and next steps.
• Recommend improvements that make supplier onboarding more efficient and scalable.
• Participate in customer meetings, performance reviews, and account-planning discussions.

Qualifications and Skills

• Four or more years of experience in freight brokerage, transportation, logistics, supplier onboarding, or account implementation.
• Working knowledge of LTL transportation and supply chain operations is important.
• Strong communication, relationship-building, organization, and problem-solving skills.
• Ability to manage and adapt to ever-changing priorities to meet required deadlines.

Measures of Success

• Suppliers onboarded accurately and on schedule
• Percentage of onboarded suppliers that begin shipping
• Supplier participation and shipment growth
• Customer and supplier satisfaction
• Complete and accurate onboarding and CRM records
• Effective collaboration and proactive issue resolution

Why Join J&A Freight Systems?

• Competitive salary and performance-based incentives
• Play an important role in expanding a strategic transportation program
• Join a collaborative, fast-growing freight brokerage
• Professional development and advancement opportunities