Senior Key Account Manager (Transportation)

Ascendo Resources, LLC; Jacksonville (FL); On-site; USD 85,000 - 128,000; Full time

Job summary

Ascendo Resources is partnering with a transportation and logistics provider to hire a Senior Key Account Manager in Jacksonville, FL. You will develop growth plans, expand services, and pursue new business while strengthening relationships with key stakeholders across operations and leadership.

You will collaborate with pricing and operations, lead business reviews, monitor performance metrics, and maintain accurate CRM records. A consultative, data-driven approach is essential for success.

Qualifications

• 5+ years in B2B account management and closing complex deals.
• Experience in transportation or logistics sales with growth of accounts.
• Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• Experience with proposals, pricing discussions, contract negotiations, and ongoing account development.
• Strong financial and analytical skills to interpret account performance and profitability.
• Professional English fluency with strong presentation and relationship skills.
• Proficiency in MS Word, Excel, PowerPoint, and CRM systems.
• Willingness to travel up to 50%.

Responsibilities

• Develop account growth plans that support retention, revenue expansion and profitability.
• Identify opportunities to introduce additional transportation services across locations and needs.
• Convert qualified opportunities into new business through discovery, proposals, presentations and negotiation.
• Build relationships with customer stakeholders across operations, procurement and leadership.
• Collaborate with pricing and operations to develop competitive proposals and service commitments.
• Lead customer business reviews, oversee renewals, and coordinate resolution of service or billing concerns.
• Monitor revenue, shipment volume, and gross-margin performance; use data to recommend improvements.
• Maintain accurate account plans, sales forecasts, opportunity records, and customer communications in the CRM.
• Represent the organization at customer meetings and relevant industry events.

Skills

Account development

New-business sales

Relationship-building

Pricing and negotiations

CRM proficiency

MS Word/Excel/PowerPoint

Analytical skills

English fluency

Travel readiness

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Senior Key Account Manager

Transportation and Logistics | Jacksonville, FL

About the Opportunity

Ascendo Resources is partnering with a transportation and logistics provider to hire a Senior Key Account Manager.

This role combines strategic account development with new-business sales. You’ll strengthen established customer relationships, identify opportunities to expand services, and pursue prospective customers. Success requires a consultative approach, sound commercial judgment, and close collaboration with pricing and operations teams.

What You Will Do

• Develop account growth plans that support customer retention, revenue expansion, and profitability.
• Identify opportunities to introduce additional transportation services across customer locations and shipping needs.
• Convert qualified opportunities into new business through discovery, proposals, presentations, and negotiation.
• Build relationships with customer stakeholders across operations, procurement, and executive leadership.
• Collaborate with pricing and operations teams to develop competitive proposals and achievable service commitments.
• Lead customer business reviews, oversee renewals, and coordinate resolution of service or billing concerns.
• Monitor revenue, shipment volume, and gross-margin performance; use account data to recommend improvements.
• Maintain accurate account plans, sales forecasts, opportunity records, and customer communications in the CRM.
• Represent the organization at customer meetings and relevant industry events.

Required Qualifications

• Five or more years of experience developing and closing complex business-to-business account relationships.
• Transportation or logistics sales experience, with demonstrated success growing customer accounts and achieving sales goals.
• Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
• Experience with proposals, pricing discussions, contract negotiations, and ongoing account development.
• Strong financial and analytical skills, including the ability to interpret account performance and profitability.
• Effective presentation, relationship-building, and conflict-resolution skills, with professional English fluency.
• Proficiency in Microsoft Word, Excel, PowerPoint, and CRM systems.
• Willingness and ability to travel up to 50%.

Preferred Qualifications

• Ten or more years of transportation, logistics, or supply chain experience.
• Experience managing complex shipper relationships within freight brokerage, third-party logistics, or carrier organizations.
• Familiarity with multiple transportation modes and identifying opportunities to expand service adoption.
• Logistics operations experience or substantial involvement in customer onboarding and service delivery.
• Graduate degree in a relevant field.
• Bilingual proficiency.

Compensation and Location

• Base salary: $85,000 annually.
• Performance incentives: Uncapped, with a bonus equal to 50% of base salary for achieving the assigned customer budget.
• Annual cash compensation at that payout: $127,500, comprising $85,000 base salary and a $42,500 performance bonus.
• Location: Jacksonville, Florida.
• Travel: Up to 50% for customer engagement and business needs.

Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.