Strategic Key Account Lead - Logistics Operations

DSV - Global Transport and Logistics; Auburn Hills (MI); On-site; USD 83,000 - 103,000; Full time

Job summary

DSV – Global transport and logistics in the United States seeks an Operational Key Account Manager to manage and grow key accounts within the road division. You will collaborate with clients and internal teams to ensure satisfaction and oversee shipments' operational aspects.

The role requires strong relationship-building, strategic account management, and cross-functional collaboration across networks to optimize service levels and profitability.

Qualifications

• Bachelor's degree in business, logistics, or related field preferred.
• 5+ years' experience in key account management in transportation and logistics preferred.
• Experience with supply chain management, transportation, warehousing, and distribution

Responsibilities

• Act as primary contact for key accounts and manage relationships.
• Coordinate across DSV network to grow share of wallet.
• Lead client onboarding and implementation.
• Monitor KPIs, AR, and service levels.

Skills

Key account management

Operations

Client relationship

Negotiation

Data analysis

Education

Bachelor's degree in business or related field

Master's degree in business/logistics

Tools

TMS

CRM software

Microsoft Office

Job description

DSV – Global transport and logistics in the United States seeks an Operational Key Account Manager to manage and grow key accounts within the road division. You will collaborate with clients and internal teams to ensure satisfaction and oversee shipments' operational aspects.

The role requires strong relationship-building, strategic account management, and cross-functional collaboration across networks to optimize service levels and profitability.