Strategic Key Account Lead — Hybrid, Growth & Innovation

Henkel; Buffalo (NY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health Insurance

Work‑Life Balance

401k matching

Parental leave

Tuition reimbursement

Job summary

Henkel’s Adhesive Technologies unit is seeking a senior Key Account Manager to lead regional cross‑functional teams, convert strategy into action, and drive profitable growth across the East Coast with occasional travel to Canada and Mexico.

The role requires 7+ years in KAM or related roles, a background in electronics or industrial manufacturing, and strong stakeholder management at technical and executive levels.

Qualifications

• 7+ years in Key Account Management or related B2B roles.
• Proven ability to manage complex strategic accounts across engineering, procurement, operations, and senior management.
• Experience in specification selling / design‑in within electronics, telecom or industrial manufacturing.

Responsibilities

• Lead regional cross‑functional account teams to drive profitable growth.
• Develop and execute short-, mid-, and long‑term Key Account strategy aligned with business and sustainability priorities.
• Build deep customer relationships across engineering, procurement, operations, and executive management.
• Translate customer strategy and technology priorities into joint innovation roadmaps and a strong project pipeline.
• Drive opportunities from early specification through qualification, commercialization, and revenue.
• Lead annual sales planning, forecasting, and long‑term growth plans with revenue and profitability targets.
• Optimize account sales mix to accelerate growth and improve margins.
• Provide direction and accountability across cross‑functional and regional teams.
• Lead regular internal Key Account reviews and present strategic plans to executives.
• Negotiate and secure strategic commercial agreements and long‑term partnerships.
• Advocate for account priorities in product development, supply, and investment decisions.
• Resolve critical account issues (supply disruptions, commercial challenges, cross‑regional conflicts).
• Own overall account performance and customer satisfaction.

Skills

Key Account Management

Strategic account planning

Stakeholder management

Telecom/Datacom domain

Engineering background

Sales / business development

Travel readiness

Education

Bachelor’s degree (Engineering, Science, Business Administration, or related)

Job description

Henkel’s Adhesive Technologies unit is seeking a senior Key Account Manager to lead regional cross‑functional teams, convert strategy into action, and drive profitable growth across the East Coast with occasional travel to Canada and Mexico.

The role requires 7+ years in KAM or related roles, a background in electronics or industrial manufacturing, and strong stakeholder management at technical and executive levels.